<p><span style="font-size: 16px">We are <b>tech transformation</b> specialists, uniting human expertise with AI to create scalable tech solutions.</span></p><p><span style="font-size: 16px">With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. </span></p><p><br></p><p> </p><p> </p><p> </p><p><strong><em>==> Only CV in English will be consider</em></strong></p> <p><em><strong>==> Only Fluent English - C1 or higher speakers will be consider</strong> <strong> (you´ll have a lot of interaction with clients and stakeholders in US daily).</strong> </em></p> <p><strong><em>==> 100% remote</em></strong></p> <p></p> <p> </p> <p></p> <p> </p><h2>Position Overview</h2> <p>We are looking for a Mid-Level Business Intelligence Engineer (Tableau Developer) with strong experience in building functional, insightful, and user-friendly dashboards and reports. This role is critical in transforming complex data into actionable business insights through effective analysis and visualization.</p> <p>The ideal candidate is an independent contributor who is also comfortable collaborating with cross-functional stakeholders, asking the right questions, and challenging requirements when necessary to ensure high-quality deliverables.</p> <p>While industry-specific experience is not mandatory, experience with contact center operations and analytics is considered a plus.</p> <h2>Key Responsibilities</h2> <h3>Data Visualization & Reporting</h3> <ul data-spread="false"> <li>Design, develop, and maintain interactive Tableau dashboards and reports.</li> <li>Transform complex datasets into clear and meaningful visualizations that support business decision-making.</li> <li>Ensure data accuracy, consistency, and integrity across all reporting solutions.</li> <li>Apply visualization best practices to improve usability and user experience.</li> </ul> <h3>Data Analysis</h3> <ul data-spread="false"> <li>Analyze large datasets to identify trends, patterns, and business insights.</li> <li>Deliver actionable recommendations based on data findings.</li> <li>Work with multiple data sources and databases to extract, process, and present information effectively.</li> </ul> <h3>Collaboration & Stakeholder Management</h3> <ul data-spread="false"> <li>Partner with business stakeholders to gather reporting requirements and deliver scalable solutions.</li> <li>Collaborate with data engineers, analysts, and cross-functional teams to support data integration and reporting needs.</li> <li>Clearly communicate technical findings to both technical and non-technical audiences.</li> <li>Proactively ask critical questions, manage expectations, and challenge requirements when appropriate.</li> </ul> <h3>Performance Optimization</h3> <ul data-spread="false"> <li>Optimize Tableau dashboards and reports for performance and scalability.</li> <li>Ensure efficient query usage and reporting performance.</li> </ul> <h3>Documentation & Support</h3> <ul data-spread="false"> <li>Document data sources, reporting methodologies, and dashboard logic.</li> <li>Provide support and training to end-users to maximize dashboard adoption and usability.</li> </ul> <h2>Required Qualifications</h2> <ul data-spread="false"> <li>3+ years of experience developing<strong> Tableau dashboards</strong> and reports.</li> <li>Strong SQL skills and experience working with databases (preferably Snowflake or SQL Server Management Studio).</li> <li>Strong analytical and problem-solving abilities.</li> <li>Experience working with spreadsheets and structured data (Excel, Google Sheets, etc.).</li> <li>Ability to communicate technical concepts clearly to non-technical stakeholders.</li> <li>Strong collaboration and stakeholder management skills.</li> <li>Attention to detail and commitment to data quality and accuracy.</li> </ul> <h2>Preferred Qualifications</h2> <ul data-spread="false"> <li>Experience with contact center operations and analytics.</li> <li>Familiarity with other BI tools such as Power BI or Looker.</li> <li>Understanding of data warehousing concepts and ETL processes.</li> </ul> <h2>What We’re Looking For</h2> <ul data-spread="false"> <li>A proactive and collaborative professional.</li> <li>Someone comfortable working independently in dynamic environments.</li> <li>Strong communication and critical thinking skills.</li> <li>Ability to balance technical excellence with business needs.</li> <li>Confidence to challenge assumptions and drive meaningful discussions with stakeholders.</li> </ul> <p> </p> <p> </p> <p>#LI_LL1</p> <p></p> <p></p> <p></p><p><br></p><p></p> <p><b style="font-size: 12pt">Our benefits include:</b></p><p><br></p><p><span style="font-size: 12pt">- Premium Healthcare</span></p><p><span style="font-size: 12pt">- Meal voucher</span></p><p><span style="font-size: 12pt">- Maternity and Parental leaves</span></p><p><span style="font-size: 12pt">- Mobile services subsidy</span></p><p><span style="font-size: 12pt">- Sick pay-Life insurance</span></p><p><span style="font-size: 12pt">- CI&T University   </span></p><p><span style="font-size: 12pt">- Colombian Holidays</span></p><p><span style="font-size: 12pt">- Paid Vacations</span></p><p><span style="font-size: 12pt">And many others. </span></p><p><br></p><p><br></p><p><span style="font-size: 16px">Collaboration is our superpower, diversity unites us, and excellence is our standard. </span></p><p><span style="font-size: 16px">We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.</span></p>