Zomato Complaint Resolution Coordinator (WFH)

February 19, 2026

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Company: Zomato
Job Type: Remote / Work From Home
Experience: Freshers & Experienced Candidates Both Eligible
Department: Customer Support & Delivery Operations
Location: Pan India

About the Role

Zomato is hiring Work-From-Home Complaint Resolution Coordinators to assist customers and delivery partners with order-related issues. This role is ideal for individuals with strong communication skills who want a stable remote job in Indias fast-growing food delivery industry.

As a Complaint Resolution Coordinator, you will handle order problems, refunds, delivery concerns, and app queries while ensuring a smooth and positive customer experience.

Key Responsibilities

Manage customer complaints through phone, email, and chat
Resolve delivery issues such as delays, missing items, wrong orders, or billing errors
Document every interaction accurately in the system
Follow Zomato support guidelines and escalation procedures
Coordinate with internal teams to ensure timely complaint resolution
Maintain service quality and professional communication at all times

Skills & Requirements

Minimum educational requirement: 12th pass (Graduates preferred)
Good verbal and written communication skills
Basic understanding of computers and smartphone applications
Customer service or call center experience is beneficial but not mandatory
Ability to remain calm and solution-oriented while handling difficult or urgent cases
Self-discipline and ability to work independently in a remote setup

Work From Home Requirements

Laptop or smartphone with stable internet
Quiet workspace for professional communication
Ability to meet attendance and performance requirements

Salary & Benefits

Attractive monthly pay
Incentive opportunities based on performance
Work from home with flexible shift options
Grow within Zomatos customer support and operations teams
Chance to join one of Indias most recognized food delivery brands

If you enjoy helping customers, solving problems, and want a career with growth potential, apply today and start working remotely with Zomato.

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