Manager, Digital Operations

Vans is the original brand rooted in the authentic lifestyle of skateboarding. We are driven by our mission to inspire and empower everyone to live "Off The Wall" embracing the youthful spirit of freedom, non-conformity, and relentless progression. Yesterday's "Off The Wall" moment is today's new normal, and at Vans, we believe in constantly outdoing ourselves. Together with our communities across the globe, our vision is to push culture forward because we believe that the pursuit of progression never ends. We are constantly inspired by the future generation of positive catalysts within our community.

So, before we get to the job details, take a minute to learn a little more about us our values and our culture. If you can see yourself working side-by-side with a team of people who think and live "Off the Wall," Vans just may be the place for you.

A day in the life of a Manager, Digital Operations at Vans looks a little like this. This position supports the day to day operation of the Vans AMER eCom department, with daily interactions with the merchandizing, catalog, digital technology (DT) and retail operations team. The Manager, Digital Operations will be the SME of all touchpoints within the Vans digital platform, inclusive of all services and applications utilized by the eCom team. This position reports into the Director, Digital Operations.

Let's break down that day-in-the-life a bit more.

1. Partner with stakeholders across the Vans brand & commercial business to build out priorities, road maps and business cases for platform, feature and functionality enhancements.
2. Partner with the VF Digital & Technology organization to align on priorities & roadmaps, and serve as the primary Vans lead to deliver agreed upon enhancements (requirements gathering, testing, training, project management, etc.)
3. Act as the QA owner for major feature and key projects released to the production environment.
4. Serve as the Vans' super user across our website technology stack; supporting the training & upskilling of our eCommerce teams.
5. Support the eCommerce executional teams with bug resolution & escalation as needed; report out on ticket themes & trends for proactive triaging of larger issues.
6. As the second in line to the Director of Digital Operations, be available to ensure continuous business operations of our websites, 24/7

What do you need to succeed?

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you'll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 8-10 years of experience and professional achievements.

The foundation skills you will need in this position are:

• Experience with eCommerce platform such as Salesforce, with primary focus on promotion, catalog management and order management.
• Familiarity with software development lifecycle, agile methodology and production incident management.
• Ability to configure and manage site A/B testing and personalization tools, providing continuous support to A/B testing initiatives.
• Understanding of data feed, help maintain the hygiene of the data distributed across multiple channels.
• Knowledge of tools such as JIRA, confluence, Google Analytics, and experience with third party vendor services such as Optimizely and Cloudinary.
• Demonstrating ability to leverage technology to solve business challenges.
• Exceptional communication skills, be able to translate complex technical jargons into simple narrative.
• A proven team player, you will have to collaborate with people to win together!

There are also a few skills that are not required but preferred.

• Experience in web development, knowledge in JavaScript, CSS, HTML and SQL.
• Experience working with content management system, preferably in Coremedia.
• Experience managing external agencies.

What do we offer you?

At Vans, we know you expect as much from us as we do from you. That is why we make a commitment to support and grow our people. We offer extensive development and growth opportunities for your current and future positions, a competitive compensation package, and a strong benefits package that includes medical, dental, vision, and 401(k).

Our commitment extends beyond this and into your daily work life. We strive to foster a diverse and inclusive culture based on respect, connection, and authenticity. Our focus on DEI is at the foundation of who we are and what we do.

To learn more about Vans' benefits package, follow this MyVFBenefits.com and click "Looking to Join VF". To learn more about Vans' Diversity and Inclusion efforts, go to

Now WE have a question for YOU. Are you in?

Hiring Range: $96,600.00 USD - $120,750.00 USD annually Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at peopleservices@vfc.com. VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.