About the position

We are seeking a technically focused System Analyst to support our Commercial Lending Technology team in either Raleigh or Wilson, North Carolina. This role will primarily concentrate on the technical aspects of enhancing and maintaining systems that drive our commercial lending operations. The analyst will be responsible for writing user stories, gathering and documenting detailed business requirements, and ensuring these are accurately reflected and updated in Rally. A key part of the role includes hands-on API work, such as testing and troubleshooting using tools like Postman, and supporting system integrations to optimize business processes. The ideal candidate will bring strong technical experience, solid analytical skills, and an understanding of how complex systems and APIs connect to meet business objectives. Collaboration is essential to successfully deliver technology solutions that enhance efficiency and support our commercial lending function Please note that this position is based in an office-centric environment. The work schedule requires employees to be on-site four days per week, one day remote.

Responsibilities

• Gather, formulate and define requirements to solve intermediate to complex business problems.
• Provide technical team members and users with assistance solving application related problems, such as malfunctions and program problems.
• Analyze requirements, plan and design applications using techniques, such as structured analysis, data modeling and information engineering.
• Plan and execute appropriate testing (e.g. test plans, test cases, and test scripts) to comprehensively test assigned enhancements to business applications.
• Coordinate the installation and application enhancements and/or releases.
• Expand or modify applications to serve new purposes or improve work flow.
• Assess the usefulness of pre-developed application packages and adapt them to a user environment.
• Develop, document and revise flow chart’s system design procedures, test procedures and quality standards.
• Review and analyze applications, including performance results, to locate code problems.
• Oversee work products of other Systems Analysts and serve as project leaders for small-sized systems projects.

Requirements

• Bachelor’s degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
• Three or more years of banking, financial services, digital, or other relevant work experience
• Two or more years of product, analysis, technology, and/or design experience
• Comfortable managing concurrent projects in a fast-based, results-driven environment
• Comfortable with ambiguity, leading work autonomously, and making independent decisions
• Well-developed verbal and written communication skills
• Well-developed analytical, decision-making, and problem-solving skills
• Solid understanding of trends in technology and in the financial services industry
• Ability to learn and translate technically complex concepts into business-friendly terminology
• Considerable tact, diplomacy, and people skills
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products, to analyze and communicate complex information to business leadership

Nice-to-haves

• Core business/systems analyst skills, such as requirement gathering, wire framework, SQL, and APIs.
• Cloud knowledge – AWS, Azure or Google
• Creation of flow charts and process flows.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• For more details on Truist’s generous benefit plans, please visit our Benefits site.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
• As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.