Store Director

March 6, 2026

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Summary

Lead and develop all sales and operations of a luxury retail store to meet sales and profitability targets while delivering exceptional client experiences. Act as an inspiring, decisive leader who builds a high performing, inclusive team and partners with market leadership to drive business growth and brand presence in the community.

Responsibilities

Lead store sales and operations to achieve monthly, quarterly, and annual targets.
Develop and motivate managers and team members to drive client development and sales performance.
Manage key client relationships and personally deliver memorable service moments.
Coach the team on the selling ceremony and maintain a consistent guest experience on the sales floor.
Identify business opportunities and implement actions to increase lifetime client loyalty and spend.
Hire, develop, and retain talent while fostering an inclusive work environment.
Create development plans and provide ongoing feedback, recognition, and performance management.
Optimize hospitality and store amenities to enhance the in-store experience.
Collaborate with market leadership to build spheres of influence within the mall and local community.

Requirements

Minimum of 7 years of sales management experience in retail or luxury retail or relevant client-related experience.
Proven track record of sales generation and meeting sales goals.
Flexibility to work non-traditional hours including nights, weekends, and holidays.
Proficiency with Microsoft Office and point of sale and client tracking systems.
Ability to develop new opportunities and maintain client relationships to grow brand penetration.
Willingness to perform various roles on the sales floor and in operations as needed.
Authorization to work in the United States.
College or university degree preferred.

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