Sr. Regulatory Ops. Mgr. (contract)

March 11, 2026

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Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way. Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb: Our community is based on connection and belonging. Our creativity allows us to imagine new possibilities for people. Our responsibility is to all of our stakeholders. It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company. The Cities team is a cross-functional product team that supports guests, hosts, and local governments to ensure successful global compliance with local regulations while scalably sustaining company growth. Within Cities, Services and Experiences are brand new verticals that further enhance the guest experience through services that make their stay more special or experiences that explore new places with the locals who know it best. The difference you will make: We are seeking a data-centric, entrepreneurial operator to join our agile Services and Experiences Regulatory Operations team. In this role, you’ll help scale regulatory compliance strategies for a fast-evolving, global landscape—supporting legal, vetting, and business teams to design smarter, more efficient processes. This is not a traditional regulatory operations job. We value curiosity, learning, and pragmatic innovation. You’ll own compliance programs, align strategy and execution across diverse stakeholders, and present to both cross-functional peers and leadership. You’re energized by improving how things work, thrive on leveraging data and technology, and can balance being scrappy with polished communication. Ultimately, your work will help Airbnb unlock new business opportunities and maintain trust within our Services and Experiences community. A typical day: Serve as a collaborative partner to Legal, Engineering, Supply, Scaled Operations, supporting daily operational needs while identifying opportunities to test and apply improvements to areas including, vendor performance, forecasting, and pipeline health. Establish and maintain operational rhythms—owning stakeholder management, project tracking, documentation, and process improvement. Identify and implement opportunities to simplify, streamline, and automate regulatory workflows—leveraging AI and technology to reduce manual work and boost efficiency. Work closely with Policy, Legal, Engineering, Data Science, and Operations to align roadmaps and deliver impactful, measurable results. Partner with cross-functional leaders to explore, test, and implement new tools, including AI-enabled solutions, ensuring successful rollout, enablement, and adoption. Analyze operational and regulatory risks, identify strategic opportunities, and build reporting and tool infrastructure that supports evolving compliance needs. Lead change management and continuous improvement initiatives, supporting front-line teams and documenting best practices to drive efficiency and effectiveness. Requirements: 8+ years of progressive work experience in operations, management consulting, regulatory operations, or project management within dynamic, ambiguous, entrepreneurial environments Experience leading compliance, regulatory, or operational programs at scale, preferably with exposure to cross-functional teams and systems/process innovation Strong analytical, data, and problem-solving skills (comfortable with SQL, Excel, Looker or similar tools) Demonstrated ability to translate business and compliance challenges into system and process solutions Excellent organizational, written, and verbal communication skills, including presentation and change management experience Deep curiosity and initiative—excited by new technology, AI, and automation tools in the regulatory space Hands-on, “builder” mindset—comfortable piloting and implementing solutions, not just advising High attention to detail; ability to manage shifting priorities and thrive in ambiguity Desirable Skills: Experience with CRM or workflow tools (Salesforce, Asana, Airtable, etc.) Exposure to AI-enabled tools in compliance, legal, or operational settings Background supporting frontline operations teams through tool enablement and process rollout Belonging & Accommodations: Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner. Pay Rate Range: $90-$105/hr Benefits: Medical, Dental, Vision, 401K

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...