Senior ERP Implementation Consultant - Remote - USA At Osborne Recruitment, we are delighted to partner with our client, a global software company delivering flexible, business management solutions to clients in the LBM industry. Due to accelerated growth, our client is expanding their operations in North America and building a top-tier team to support our growing customer base. This is your opportunity to join a team that feels like a startup but is backed by an established brand with over three decades of proven success. If you're a future-thinker, team player, and customer champion, this is the role for you! Scope of Role The ERP Implementation Consultant has ultimate responsibility for the smooth implementation of our client’s software and the underlying technical components that support it. The Consultant will be the technical product expert, leading design discussions, data migration efforts, building and managing integrations, guiding clients on best practices, performing software configuration, providing training to customers, supporting issues, and more. Responsibilities: • Collaborate closely with all internal and external project stakeholders to ensure successful implementation of the software product. • Lead workshops to gather requirements and assist in defining a blueprint and project plan, including data migration and third-party integrations. • Act as the subject matter expert for technical components during the implementation lifecycle, including scoping, configuration, testing, and go-live support. • Ensure the project is defined, designed, and configured effectively to best support the customer’s needs. • Validate that the customer understands the specifications of the software, such as inclusions and exclusions. • Liaise with customers and third parties to define requirements, configure APIs, and develop integrations with external systems such as eCommerce, and draft written specifications. • Assist the development team with understanding of specifications during the development of modifications, and subsequently test and document developed changes • Become an expert in the software to educate and advise customers on best practices • Provide expert input to Project Manager, including comprehensive task definition on project plan, estimation of work duration, identification of potential risks, etc. • Train colleagues in the operation of software to ensure a smooth handover of projects to the support function • Train the customer’s project team and provide knowledge transfer in the operation of software • Deliver specialized training on technical topics, as well as demonstrations to support pre-sale consultancy • Advise customers on technical best practices, including data tools, migration methodology, API integrations, SQL scripting, IT deployment, security policies, etc. • Design and modify reports and forms, including incorporation of SQL scripts to meet customer requirements • Take responsibility within an implementation to ensure all customer documentation is completed, that a pre-live checklist is prepared, and that the customer is ready to go live. • Lead the data migration ETL (Extract, Transform, and Load) process from the legacy system to clients, ensuring accuracy of open balances, historical transactions, and relevant master data. • Resolve, or assist in the resolution of, customer questions and issues arising from the implementation and subsequent live operation of software at customer sites • Attend project meetings when required, internally or with clients, to gain or impart knowledge on current status of projects and to document details • Complete all relevant project management documentation and help with standardization • Collaborate with IT stakeholders on cloud deployment, networking, access controls, and security best practices • Remain engaged with customers after go-live to provide support and ensure continuity of experience • Ensure project work is appropriately billed to the customer • Live the core values and take responsibility for ensuring an experience of excellence for the customer • Collaborate with the customer to professionally and proactively manage change • Influence the customer to follow a process that will help with the smooth transition Skills and Experience: • 5+ years’ experience within an equivalent role • Bachelor’s degree or higher with a concentration in business or technology • IT certifications are a plus • Proven experience in end-to-end ERP implementations in distributor or merchant-style businesses • Must demonstrate direct responsibility from requirements discovery through go-live and post-go-live stabilization • Strong technical aptitude and analytical skills • Strong communication skills, both verbal and written • Ability to work independently and as part of a team, balancing several concurrent projects • Can present professionally at a senior level and ensure the presentations are focused on the customer’s needs • Willingness to travel on-site to customers as needed • Willingness to work outside regular business hours on occasion Benefit Options: • In addition to an excellent compensation package, a great range of benefits are offered, including: • Healthcare: Medical, Dental and Vision • Short & Long Term Disability • AD&D Insurance • 401K Plan • Wellness Reimbursement • PTO: 20 days annually plus holidays • Work and schedule flexibility This Posting is for an existing vacancy For additional information regarding this position or to apply, send a detailed resume directly to info@osbornerecruitment.com Osborne Recruitment is an equal opportunity employer committed to supporting an inclusive and accessible environment. Should you require accommodation or support in any aspect of the recruitment and selection process, we will assist to meet your needs. Osborne does at times employ certain artificial intelligence (AI) technologies to enhance our recruitment processes. All AI-assisted evaluations are reviewed by our recruitment professionals to ensure fairness and accuracy and do not make autonomous hiring decisions. Final decisions rest with our human recruitment team, ensuring a balanced and fair evaluation process. #INDNA Apply tot his job