Retail Success Partner – E-commerce

March 6, 2026

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Retail Success Partner – E-commerce (NL/FR) Retail en e-commerce samen laten groeien: dat is waar deze rol om draait. Als Retail Success Partner ben jij het vaste aanspreekpunt voor aangesloten winkels rond de Collect-service. Je ondersteunt winkels, bouwt sterke partnerships uit en helpt hen om commercieel sterker te presteren. Je combineert relatiebeheer, analyse en aanwezigheid op de winkelvloer. Door regelmatig winkels te bezoeken, blijf je dicht bij de praktijk en help je partners om het maximale uit de service te halen. Je werkt nauw samen met jecollega’s in een gelijkaardige rol en rapporteert aan de B2B Manager. Wat ga je doen <ul><li>Aanspreekpunt voor winkels rond de digitale ophaalservice</li><li>Ondersteuning bieden via telefoon, tickets en winkelbezoeken</li><li>Sterke relaties opbouwen met winkeluitbaters en medewerkers</li><li>Operationele en technische vragen oplossen</li><li>Winkelprestaties analyseren en verbeterkansen identificeren</li><li>Nieuwe winkels prospecteren om het netwerk uit te breiden</li><li>Feedback vanuit winkels terugkoppelen naar het e-commerce team</li><li>Samenwerken met collega Field Partners en best practices delen</li></ul> Wat breng jij mee <ul><li>Ervaring binnen retail of met een netwerk van winkels</li><li>Ervaring in een rol met klantcontact of relatiebeheer</li><li>Sterke communicatieve en commerciële vaardigheden</li><li>Praktische en oplossingsgerichte mindset</li><li>Gestructureerde manier van werken</li><li>Interesse in data en performance van winkels</li><li>Vlot Nederlands en Frans</li></ul> Aanbod <ul><li>Een flexibele job met veel verantwoordelijkheid</li><li>Een mooi loon aangevuld met extralegale voordelen (Maaltijd -en ecocheques, verzekeringen, bedrijfswagen met tank -of laadkaart, ...)</li><li>Hybride werken met minimaal 2 dagen per week op kantoor</li></ul> Klaar voor deze uitdaging? Solliciteer via de knop bovenaan!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...