Remote Technical Writer – SaaS Products

March 5, 2026

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<h3><strong>Job Summary:</strong></h3> <p>Atlassian is seeking a talented and detail-oriented <strong>Remote Technical Writer</strong> to join our dynamic team. The ideal candidate will craft clear, concise, and user-friendly documentation for our SaaS products, ensuring customers, partners, and internal teams have the resources they need to succeed. You will translate complex technical concepts into engaging content for diverse audiences, contributing to Atlassian’s commitment to providing best-in-class software solutions.</p> <p>As a key member of our documentation and content team, you will collaborate closely with Product Managers, Engineers, UX Designers, and Customer Support teams to produce high-quality content that empowers users and enhances their product experience.</p> <hr> <h3><strong>Key Responsibilities:</strong></h3> <ul> <li>Create, edit, and maintain technical documentation including user guides, API references, release notes, tutorials, and knowledge base articles for Atlassian SaaS products.</li> <li>Collaborate with cross-functional teams (engineering, product management, support, UX) to gather technical information and ensure accuracy and clarity.</li> <li>Translate complex technical concepts into accessible, concise, and user-friendly content.</li> <li>Maintain content consistency, style, and quality across all product documentation.</li> <li>Conduct content reviews and usability testing to ensure documentation meets user needs.</li> <li>Participate in process improvements to enhance content creation, management, and delivery workflows.</li> <li>Keep documentation up-to-date with product updates, releases, and changes.</li> </ul> <hr> <h3><strong>Required Skills and Qualifications:</strong></h3> <ul> <li>Bachelor’s degree in English, Technical Communication, Computer Science, or related field.</li> <li>Proven experience as a technical writer, preferably in SaaS or software product environments.</li> <li>Strong writing, editing, and proofreading skills with attention to detail.</li> <li>Excellent ability to explain complex technical concepts in clear, simple language.</li> <li>Familiarity with documentation tools such as Confluence, Markdown, MadCap Flare, or similar.</li> <li>Understanding of software development life cycle (SDLC) and Agile methodologies.</li> <li>Strong collaboration and communication skills to work effectively with remote teams.</li> <li>Self-motivated, organized, and capable of managing multiple tasks and priorities in a remote work environment.</li> </ul> <hr> <h3><strong>Experience:</strong></h3> <ul> <li>3+ years of experience in technical writing, preferably with SaaS products or cloud-based software solutions.</li> <li>Experience producing API documentation, user manuals, and online help content is highly desirable.</li> </ul> <hr> <h3><strong>Working Hours:</strong></h3> <ul> <li>Full-time remote position with flexible hours; standard working hours aligned with your team and project deadlines.</li> <li>Occasional participation in virtual meetings across global time zones may be required.</li> </ul> <hr> <h3><strong>Knowledge, Skills, and Abilities:</strong></h3> <ul> <li>Strong analytical skills to understand complex technical systems and workflows.</li> <li>Ability to adapt writing style to different audiences (developers, administrators, end-users).</li> <li>Competence in content management systems, version control systems, and collaboration tools.</li> <li>Proficiency in visual content creation (diagrams, screenshots, and flowcharts) is a plus.</li> <li>Detail-oriented with the ability to maintain consistency across large-scale documentation.</li> </ul> <hr> <h3><strong>Benefits:</strong></h3> <ul> <li>Competitive salary with performance-based incentives.</li> <li>Comprehensive health, dental, and vision insurance.</li> <li>Generous paid time off and flexible remote work arrangements.</li> <li>Professional development opportunities, including workshops, conferences, and certifications.</li> <li>Inclusive, diverse, and collaborative work culture.</li> <li>Access to Atlassian product suite for personal and professional use.</li> </ul> <hr> <h3><strong>Why Join Atlassian:</strong></h3> <p>Atlassian is a global leader in collaboration software, empowering millions of teams worldwide. Joining our team means contributing to products that improve teamwork, communication, and productivity across industries. You will work with passionate, innovative professionals in a supportive and flexible environment, helping shape the way teams work together remotely and globally.</p> <hr> <h3><strong>How to Apply:</strong></h3> <p>Interested candidates are invited to submit their <strong>resume, portfolio of technical writing samples, and a cover letter</strong> highlighting relevant experience and expertise via Atlassian’s careers portal: <a class="decorated-link cursor-pointer" rel="noopener" target="_new">https://www.atlassian.com/company/careers<span aria-hidden="true" class="ms-0.5 inline-block align-middle leading-none"><svg width="20" height="20" viewbox="0 0 20 20" fill="currentColor" xmlns="http://www.w3.org/2000/svg" class="block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]"><path d="M14.3349 13.3301V6.60645L5.47065 15.4707C5.21095 15.7304 4.78895 15.7304 4.52925 15.4707C4.26955 15.211 4.26955 14.789 4.52925 14.5293L13.3935 5.66504H6.66011C6.29284 5.66504 5.99507 5.36727 5.99507 5C5.99507 4.63273 6.29284 4.33496 6.66011 4.33496H14.9999L15.1337 4.34863C15.4369 4.41057 15.665 4.67857 15.665 5V13.3301C15.6649 13.6973 15.3672 13.9951 14.9999 13.9951C14.6327 13.9951 14.335 13.6973 14.3349 13.3301Z"></path></svg></span></a>. Please ensure your application clearly demonstrates your experience in SaaS product documentation and your ability to work effectively in a remote environment.</p>

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