Note: The job is a remote job and is open to candidates in USA. OneOncology is focused on transforming cancer care through a patient-centric and technology-driven approach. The Patient Accounting Liaison will handle inbound calls related to billing inquiries, establish payment plans, and assess financial hardships while ensuring accurate account management.

Responsibilities

• Handle a high volume of inbound calls (typically a minimum of 75 calls daily) from patients across the UUG practices
• Collect past due balances by utilizing effective communication and negotiation skills
• Provide accurate and comprehensive responses to patient inquiries regarding billing issues, payment plans, and financial hardship programs
• Assess patients’ financial situations to determine eligibility for financial hardship programs and establish approved payment plans
• Review accounts receivable and coding issues to ensure accuracy and resolve any discrepancies
• Adhere to predetermined schedules and meet performance targets, including monthly and daily collection goals
• Collaborate with internal departments to resolve complex billing issues
• Escalate unresolved patient issues to the appropriate management level for further investigation and resolution
• Enter or edit data for registration, insurance, charges, payments, adjustments, or electronic/paper billing to maintain a database of patient information
• Other duties as assigned to support both inbound/outbound process for the Patient Accounting Liaison teams (Patient accounting & Pre-Collections Team)
• Care Harmony: this position may involve working on the Care Harmony project. The following tasks (but not limited to) are:
• Escalated patient calls
• Placing tickets with Care Harmony:
• Medicare credits- monthly
• Patients requesting opt out of program
• Review of denials from Care Harmony

Skills

• Minimum High School Diploma or GED required
• Minimum of five (5) years of medical billing and insurance claim filing experience
• Strong knowledge of accounts receivable processes and medical coding
• Excellent communication and interpersonal skills, with the ability to handle challenging conversations with empathy and professionalism
• Detail-oriented with a high degree of accuracy in data entry and documentation
• Proficiency with Microsoft Office 365 (Word, Excel), computer software & database
• Attention to detail and willingness to learn
• Ability to navigate through multiple technology programs simultaneously while speaking on the telephone
• Maintain HIPAA compliance
• Multitasking and proactive problem-solving
• Ability to type a minimum of 40 words per minute
• High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools
• Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls
• Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems
• Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance
• Previous experience in a call center environment is highly desirable

Company Overview