Program Support Supervisor 1

February 27, 2026

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Our Mission Statement:As a federally designated Hispanic-serving Institution residing on the traditional homelands of the 14 Confederated Tribes and Bands of the Yakama Nation, Yakima Valley College cultivates equity and a culture of innovative and inclusive teaching and learning. Yakima Valley College serves all students holistically, supports all students’ learning goals, and fosters achievement within career and educational pathways. We strengthen our communities by providing opportunities for personal enrichment, economic mobility, and sociocultural engagement. Reporting to the Registrar, the Program Support Supervisor 1 supervises and coordinates the daily workflow of Registration & Records staff to ensure timely and accurate processing of student records. The Program Support Supervisor 1 will practice and follow the Family Educational Rights and Privacy Act (FERPA) at all times. The person in this position will have frequent contact with prospective students, parents, staff, faculty, and the general public as well as exercise judgment in resolving complex registration and student data issues.<ul style="margin-bottom: 3pt"><li>Oversee and coordinate student registration by entering appropriate coding and biographical data. Verify courses are correct ones requested.</li><li>Ensure all mail-in registrations are processed correctly and on the same-day received.</li><li>Analyze and resolve complex registration/cashier problems that arise with YVC staff. Make sure corrections are done properly.</li><li>Monitor the transaction log for errors and ensuring compliance with 10th day enrollment on a weekly basis.</li><li>Answer questions received by phone or in person related to the functions of the Registration & Records office as well as college policies. Refer individuals to appropriate departments.</li><li>As errors in enrollment are found, work with staff to ensure understanding of appropriate procedures in order to reduce errors.</li><li>Coordinate with the Business Office to verify codes and fees are accurate.</li><li>Coordinate with the Business Office and SBCTC to obtain tuition fees each year. Update website with new tuition rates.</li><li>Research duplicate records in ctcLink with SBCTC via Solar Winds ticket. This includes (a) determining which record is the good record, (b) identifying all the information on the bad record.</li><li>Address all SID changes as needed.</li><li>Prepare weekly FTE Quarter Comp report and distribute to appropriate staff in the absence of the Registrar up until census date.</li><li>Process all grades and process all requests for academic renewal.</li><li>Update, print, and distribute the Important Dates calendar each quarter, in accordance with proper deadlines.</li><li>Ensure departmental compliance with the Family Educational Rights and Privacy Act (FERPA) at all times.</li><li>Monitor the college's release of directory information.</li><li>Attend and contribute working knowledge to various staff and interdepartmental meetings as needed or requested.</li><li>Assist with registration of students for New Student Orientation (NSO) as well as provide assistance on NSO days.</li><li>Process Career and Technical Education (CTE) dual credit via the Statewide Enrollment and Reporting System.</li><li>Help with Manual Conversion records.</li><li>Help with CTE Dual credit admission, transcription to YVC.</li></ul>Supervision:<ul style="margin-bottom: 3pt"><li>Directly supervise Registration staff on a daily basis, including planning, assigning, prioritizing, and evaluating work to ensure operational efficiency.</li><li>Advise students, staff, program participants and/or the public regarding policies and activities and where appropriate recommend alternative course of action.</li><li>Maintain the Registration Department Job Duties list. Coordinate with the Registrar for Enrollment Services to ensure the staff is cross trained and all staff have a fully trained back-up.</li><li>Serve as lead Data Entry Operator and ensure all registrations are processed correctly and according to State Board guidelines.</li><li>Train part-time staff and other college staff, as needed, ensuring consistent application of policies and procedures.</li><li>Provide supervision of work-study students including assigning and checking work, scheduling, submitting payroll paperwork, and approve TLR.</li><li>Provide input and feedback on employee performance evaluations in collaboration with the Registrar.</li><li>Responsible for resolving registration/cashiering problems that arise.</li><li>Assign delayed payments to students as outlined in the Delayed Payment Plan schedule.</li><li>Maintain front counter coverage, work with staff to make sure it is covered.</li><li>Assist Registrar in maintaining staff schedules, lunches, summer schedules.</li><li>In the event that the Registrar is absent, assist in maintaining daily workflow for Admissions, Registration, and Outreach staff member, referring to appropriate leadership</li></ul>General:<ul style="margin-bottom: 3pt"><li>Assist with other departmental activities necessary to assure student success.</li><li>Conduct all manners of communication with students/staff in a professional, friendly and caring manner.</li><li>Use extreme caution in practicing the student privacy act regulations (FERPA). Specifically, the colleges "Release of Directory Information" policy.</li><li>Monitor registration activities to support accurate enrollment reporting and adherence to established policies and procedures</li><li>Perform other duties as assigned.</li></ul>MINIMUM QUALIFICATIONS:<div style="margin: 0"><ul style="margin-bottom: 3pt; margin-left: 0"><li style="margin: 0">Three years of experience in student services, records administration or records related work.</li><li style="margin: 0">One to two years of experience providing customer service and using electronic records systems.</li><li style="margin: 0">One to two years of experience leading, training, or supervising staff in an office or program setting</li><li style="margin: 0">Experience interpreting and applying policies and procedures related to student records, enrollment or regulatory compliance.</li><li style="margin: 0">High school graduate or equivalent.</li></ul></div> PREFERRED QUALIFICATIONS:<ul style="margin-bottom: 3pt"><li>An Associate’s or Bachelor’s degree in education, social sciences or business.</li><li>Experience supervising or coordinating staff in a higher education or public sector environment</li><li>Bilingual in Spanish.</li><li>Previous employment in higher education setting.</li><li>Excellent interpersonal and written communication</li><li style="text-align: left">Proficient use of Microsoft Word, Excel and PowerPoint.</li></ul> ABILITY TO:<ul style="margin-bottom: 3pt"><li>Communicate effectively and professionally in a fast paced, customer facing environment.</li><li>Apply complex policies and procedures and seek guidance on unusual situations.</li><li>Prioritize and coordinate multiple priorities with accuracy and attention to detail.</li><li>Supervise, train, and evaluate staff.</li><li>Analyze and troubleshoot data issues in student systems.</li><li>Maintain confidentiality and comply with federal and institutional regulations.</li><li>Adapt to new technologies and processes quickly with a focus on continuous improvement.</li></ul> KNOWLEDGE OF: <ul><li>Customer Service principles and techniques.</li><li>State and Federal guidelines governing student records FERPA.</li><li>Student information systems such as ctcLink (PeopleSoft) or similar.</li><li>Standard office software (e.g. Microsoft, Outlook, Teams).</li><li>Principles of records management, document retention, and confidentiality requirements.</li></ul><dt style="color: inherit; font-style: normal; text-indent: 0">APPLICATION INSTRUCTIONS:</dt><dd style="margin-left: 0; color: inherit; font-style: normal; text-indent: 0">To apply for this position, you MUST submit a complete YVC Online Employment Application, and include the following REQUIRED attachments: <ul type="disc" style="margin: 10px 0 3pt; color: inherit; font-style: normal; text-indent: 0"><li>A cover letter describing how you meet the qualifications of this position (a generic cover letter will not be accepted) </li><li>A current resume (a resume will not substitute for the "work experience" section of the online application) </li><li>Three (3) professional references(personal references do not count as professional)</li><li>Unofficial transcripts for confirmation of degree(if minimum qualifications require a degree). The successful candidate will be required to submit official transcripts at time of hire. </li><li>Certifications/Credentials as required for fulfillment of the minimum qualifications.</li></ul>Please note:Failure to follow the above application instructions will lead to disqualification. Please do not include any attachments other than the ones requested above. E-mailed documents will not be accepted after the closing of the recruitment or in lieu of attaching your documents to the online application. </dd>SUPPLEMENTAL INFORMATION:Candidates invited for interviews may be required to complete a skills test. Candidates may be subject to a Criminal History Background Check as a condition for consideration of employment. "In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire." Yakima Valley College does not discriminate against any person based on their race, color, creed, religion, national origin, sex, sexual orientation and/or gender identity, age, marital status, the presence of any sensory, mental or physical disability, the use of a trained dog guide or service animal by a person with a disability, honorably discharged veteran or military status, genetic information, or any other prohibited basis in admission, treatment, or participation in its programs, services and activities, or in employment. All inquiries regarding compliance should be directed to Alma Ramirez, Chief Human Resources Officer, Yakima Valley College, 1015 South 16th Avenue, Yakima, Washington, 98902; email<a target="_blank" rel="noopener" tabindex="0" style="text-decoration: underline; color: inherit; font-style: normal; text-indent: 0">aramirez@yvcc.edu</a>; telephone 509.574.4671. Yakima Valley College's Annual Safety and Fire Report is available online at https://<a href="http://www.yvcc.edu/services/safety-security" tabindex="0" style="text-decoration: underline; color: inherit">www.yvcc.edu/services/safety-security, </a>containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 509.574.4610. Applicants with disabilities who require assistance with the recruitment process will be accommodated to the extent reasonably possible. All positions are subject to funding. <img src="https://secure.neoed.com/images/AgencyImages/jobposting/2801/jobpostings/image/CO_logo_blk.png" alt="A simple black silhouette of a cat sitting upright." style="width: 300px" class="fr-fic fr-dii">

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