Program Manager - Food & Retail

February 27, 2026

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WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. I. Job Summary The primary objective of this role is to execute WM's National Account program with large clients across multiple Areas. The Program Manager I, National Accounts is responsible for building deep and lasting relationships with each client by harnessing the resources of WM's vast network. The role is accountable to grow and maintain existing revenue while maintaining the quality of the book of business. II. Essential Duties and Responsibilities <ul><li>Sales: • Partner with the National Account Manager (NAM) in support of new program initiatives including right sizing, renewals, growth, acquisitions, mergers and the addition of new services. • Drive profitable new revenue by proposing client and site-specific solutions.</li><li>Contract Management: • Oversee contract compliance. • Execute CPI increases across client book of business where contractually allowed. • Participate in launch, renewal and de-implementation activities related to clients within the assigned book of business. • Educate clients on local regulatory compliance trends and requirements (e.g., mandatory recycling.)</li><li> Run report on cost avoidance items, service and cost efficiencies and present them to clients. </li><li>Customer Experience: • Represent the brand with the highest integrity. • Lead and collaborate with cross functional teams to ensure accounts receivable (A/R) are current to contract terms. • Act as a client resource to escalate and address operational level activities including billing, set-up and service requests. • Use in-depth knowledge of internal organizational structure, financial performance, and plant specific trends for assigned clients. • Execute client specific reporting and complete quarterly score cards. • Support the preparation of cost savings, recycling research and presentations. • Become well versed with WM’s integrated services: solid, special, hazardous, universal, medical, recycling (traditional and non-traditional) beneficial reuse, Lamptracker, etc.) • Perform site evaluations with local teams when necessary. • Monitor news associated with local facilities to proactively address client requirements. Serves as a liaison between team members, SBS departments and functional area management for the NAM</li></ul> III. Qualifications A. Required Qualifications <ul><li>Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree,</li><li>High School Diploma GED (accredited) and 4 years of relevant work experience.</li><li>5 years of related experience (in addition to education requirement).</li></ul> B. Preferred Qualifications <ul style="list-style-type: disc;"><li>SBS Knowledge – MAS, Acorn, Image Silo, Elements, Sales Cloud IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. </li></ul> The expected base pay range for this position across the U.S. is $74,600-$88,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply. ABOUT WM <div> <div> WM (<a href="https://www.wm.com" target="_blank" rel="nofollow">WM.com</a>) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit <a href="https://sustainability.wm.com/" target="_blank" rel="nofollow">Sustainability.WM.com</a>. </div> <div> Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative. </div> </div> What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. <div> </div> <div> We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow. </div>

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