Marketing Representative – Pre Arrival

February 27, 2026

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Job Description:

Contact Owners and guests through multiple touch points, such as outbound calls and email offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival.
Manage call list provided and make required number of outbound phone calls per day to meet production requirements
Sell local tours and activities while performing exceptional vacation planning concierge services.
Promote HGV Ultimate Access events.
Remote work a possible option depending on business need, meeting IT and work space qualifications and meeting minimum performance standards.
Proactively works with management to resolve any customer related challenges that may arise.
Willing and able to complete any reasonable request from management.
Completes other administrative duties and tasks, as assigned by management

Requirements:

High School Diploma/GED
Able to work flexible schedules including mornings, evenings, weekends and holidays
Minimum 1 year of customer service experience
Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
Excellent verbal and written communication

Benefits:

Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan.
Medical, Dental, and Vision insurance
Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities
and more!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...