Manager, Commercial Banking Records Management

March 9, 2026

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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

CIBC.com

What you'll be doing

As a Manager, Commercial Banking Records Management, you will be responsible for contributing to projects that impact the business through in-depth research, analysis, interpretation, documentation, and advice on moderately complex business information, with an emphasis on records and information management. You will apply subject matter expertise in records management to consult with the business on process improvements, leading the technical development to deliver high-quality records management processes and procedures while ensuring compliance with CIBC requirements, standards, work practices, processes, security standards, and records retention policies.

You will use independent judgement to provide guidance to project teams, applying a comprehensive, conceptual, and practical understanding of records management to a wide range of business and technical situations while analyzing business performance. In this role your will participate in risk management and cost optimization projects, supporting the execution of a satisfactory risk plan that incorporates successful audit, continuous audit, and monitoring of records management practices. Additionally, you will ensure that records are properly classified, stored, protected, and disposed of in accordance with regulatory and organizational requirements, supporting CIBC’s commitment to information governance and compliance.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

Records Management Policies & Procedures - Work closely with business partners to gather and analyze complex records management requirements, facilitating solution design discussions to ensure compliance with information governance and regulatory standards. Build strong relationships, lead discussions, listen actively, and ask targeted questions to ensure records management solutions align with organizational and project needs.
Records Management Solution Design - Develop client-focused records management solutions that address business requirements for information classification, retention, storage, and disposal. Prepare and validate records management solution design documents, including scope clarification, records requirements, and quality assurance measures to support effective and compliant information handling.
Leading and Mentoring in Records Management - Support end-to-end project implementation as a records management subject matter expert, providing guidance to a diverse team of client-facing market team members, technology and project professionals. Foster a collaborative work environment and assist team members in resolving organizational, operational, and process challenges relating to records and information management best practices.
Records Organization and Documentation - Oversee migration of records from shared drives to SharePoint, ensuring accuracy, and compliance to CIBC's records management guidelines while also meeting the day to day needs of client facing teams. Create, review and maintain procedures and communication materials (e.g., records retention schedules, information governance plans, tactical deliverables, presentations) that support the accurate and compliant management of business records.
Records Management Communication - Demonstrate superior interpersonal and communication skills to convey and present factual and conceptual information , requiring detailed explanation and interpretation to ensure understanding and compliance across the organization.
Records Production Support - Conduct investigations and provide resolutions (with the assistance of developers when needed) for records management issues raised by the business, ensuring timely and effective support for information management systems and processes.

Who you are

You have a degree/diploma in Computer Science, Business, Records Management and/or a related field, and you’ve spent at least 3 years in a records management role, leading projects and designing solutions.
You have knowledge of financial markets including commercial lending and cash management solutions.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. Experience with PowerBI and Sharepoint would be an asset.
You’re driven by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Change Management, Communication, Detail-Oriented, Process Improvements, Records Management, Teamwork

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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