Key Accounts Service Administrator

March 6, 2026

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<div><div class="WordSection1">At<a href="https://www.tranetechnologies.com/"> Trane Technologies</a>TM and through our businesses including <a href="https://www.trane.com/">Trane® </a>and<a href="https://www.thermoking.com/"> Thermo King®,</a> we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.<o:p></o:p> <o:p></o:p>What’s in it for you:   <o:p></o:p>Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.  <o:p></o:p>Trane Key Accounts is hiring a Service Support Administrator. As a Service Administrator, you will be supporting our Implementation and Sales team with some of the largest and most complex customers that Trane services. You will be coordinating between our sales teams and customers to facilitate our processes and tools that keep our business functioning smoothly. This position includes sales support for account level functions, which requires analytical skills, problem solving, exceptional organizational skills, and outstanding communication.<o:p></o:p>The role specifically focuses on Salesforce CRM support, tactical execution on accounts, and organizing multiple internal experts to deliver top-tier experience for our customers. As you become more experienced, you can support the outside sales force with opportunity deliverables, market intelligence, and contact with current customers. The most experienced Sales Admins may be assigned to special projects, which require hands-on involvement with complex orders, those that require significant coordination with external entities, or even develop processes and tools that improve the sales organization.<o:p></o:p> <o:p></o:p>Thrive at work and at home:   <o:p></o:p><ul type="disc"><li class="MsoNormal" style="color:black;line-height:14.45pt;margin-right:.1in;mso-add-space:auto;mso-line-height-rule:exactly;mso-list:l1 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:baseline;">Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!    <o:p></o:p></li></ul><ul type="disc"><li class="MsoNormal" style="color:black;line-height:14.45pt;margin-right:.1in;mso-add-space:auto;mso-line-height-rule:exactly;mso-list:l2 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:baseline;">Family building benefits include fertility coverage and adoption/surrogacy assistance.    <o:p></o:p></li></ul><ul type="disc"><li class="MsoNormal" style="color:black;line-height:14.45pt;margin-right:.1in;mso-add-space:auto;mso-line-height-rule:exactly;mso-list:l7 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:baseline;">401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.     <o:p></o:p></li></ul><ul type="disc"><li class="MsoNormal" style="color:black;line-height:14.45pt;margin-right:.1in;mso-add-space:auto;mso-line-height-rule:exactly;mso-list:l8 level1 lfo4;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:baseline;">Paid time off, including in support of volunteer and parental leave needs.       <o:p></o:p></li></ul><ul type="disc"><li class="MsoNormal" style="color:black;line-height:14.45pt;margin-right:.1in;mso-add-space:auto;mso-line-height-rule:exactly;mso-list:l0 level1 lfo5;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:baseline;">Educational and training opportunities through company programs along with tuition assistance and student debt support.     <o:p></o:p></li></ul><ul type="disc"><li class="MsoNormal" style="color:black;line-height:14.45pt;margin-right:.1in;mso-add-space:auto;mso-line-height-rule:exactly;mso-list:l4 level1 lfo6;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:baseline;">Learn more about our benefits <a href="https://careers.tranetechnologies.com/global/en/benefits" target="_blank">here</a>!   <o:p></o:p></li></ul> <o:p></o:p>Where is the work: <o:p></o:p><ul type="disc"><li class="MsoNormal" style="color:black;line-height:13.25pt;mso-line-height-rule:exactly;mso-list:l3 level1 lfo7;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:baseline;">This is a virtual position <o:p></o:p></li></ul> What you will do:<o:p></o:p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="line-height:11.5pt;margin-top:28.85pt;mso-line-height-rule:exactly;mso-list:l6 level1 lfo8;mso-margin-bottom-alt:auto;tab-stops:list .5in;vertical-align:baseline;">Impute and manage CRM data within Salesforce<o:p></o:p></li><li class="MsoNormal" style="line-height:11.5pt;margin-top:28.85pt;mso-line-height-rule:exactly;mso-list:l6 level1 lfo8;mso-margin-bottom-alt:auto;tab-stops:list .5in;vertical-align:baseline;">Collaborate with Sales Team members and Sales Leaders supporting new and current customer support needs<o:p></o:p></li><li class="MsoNormal" style="line-height:11.5pt;margin-top:28.85pt;mso-line-height-rule:exactly;mso-list:l6 level1 lfo8;mso-margin-bottom-alt:auto;tab-stops:list .5in;vertical-align:baseline;">Coordinate requests between Key Accounts and local sales offices within Trane, including our franchisees.<o:p></o:p></li><li class="MsoNormal" style="line-height:11.5pt;margin-top:28.85pt;mso-line-height-rule:exactly;mso-list:l6 level1 lfo8;mso-margin-bottom-alt:auto;tab-stops:list .5in;vertical-align:baseline;">Ensure that all paperwork is maintained to respond to customer inquiries timely and ensure internal process requirements.<o:p></o:p></li><li class="MsoNormal" style="line-height:11.5pt;margin-top:28.85pt;mso-line-height-rule:exactly;mso-list:l6 level1 lfo8;mso-margin-bottom-alt:auto;tab-stops:list .5in;vertical-align:baseline;">Process streamlining and documentation, team metrics and account level reporting<o:p></o:p></li></ul> <o:p></o:p>What you will bring:<o:p></o:p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="line-height:11.5pt;margin-top:15.2pt;mso-line-height-rule:exactly;mso-list:l5 level1 lfo9;mso-margin-bottom-alt:auto;tab-stops:list .5in;vertical-align:baseline;">Customer service focused<o:p></o:p></li><li class="MsoNormal" style="line-height:11.5pt;margin-top:15.2pt;mso-line-height-rule:exactly;mso-list:l5 level1 lfo9;mso-margin-bottom-alt:auto;tab-stops:list .5in;vertical-align:baseline;">Strong skillset with Salesforce and data reporting<o:p></o:p></li><li class="MsoNormal" style="line-height:11.5pt;margin-top:15.2pt;mso-line-height-rule:exactly;mso-list:l5 level1 lfo9;mso-margin-bottom-alt:auto;tab-stops:list .5in;vertical-align:baseline;">Detail-oriented<o:p></o:p></li><li class="MsoNormal" style="line-height:11.5pt;margin-top:15.2pt;mso-line-height-rule:exactly;mso-list:l5 level1 lfo9;mso-margin-bottom-alt:auto;tab-stops:list .5in;vertical-align:baseline;">Ability to multi-task<o:p></o:p></li><li class="MsoNormal" style="line-height:11.5pt;margin-top:15.2pt;mso-line-height-rule:exactly;mso-list:l5 level1 lfo9;mso-margin-bottom-alt:auto;tab-stops:list .5in;vertical-align:baseline;">Ability to work well in high pressure situations<o:p></o:p></li><li class="MsoNormal" style="line-height:11.5pt;margin-top:15.2pt;mso-line-height-rule:exactly;mso-list:l5 level1 lfo9;mso-margin-bottom-alt:auto;tab-stops:list .5in;vertical-align:baseline;">Ability to stay focused and complete tasks within established guidelines<o:p></o:p></li><li class="MsoNormal" style="line-height:11.5pt;margin-top:15.2pt;mso-line-height-rule:exactly;mso-list:l5 level1 lfo9;mso-margin-bottom-alt:auto;tab-stops:list .5in;vertical-align:baseline;">Strong understanding of sales cycle and supporting metrics<o:p></o:p></li></ul> <o:p></o:p>Compensation:<o:p></o:p>Base Pay Range: $41,500 - $60,200<o:p></o:p>Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.<o:p></o:p> <o:p></o:p>Equal Employment Opportunity:<o:p></o:p>We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.<o:p></o:p> <o:p></o:p><o:p> </o:p></div><o:p></o:p></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...