INFORMATICS SUPPORT SPECIALIST

March 7, 2026

Other Jobs To Apply

No other job posts for this day.

Job DetailsJob Location: New Hope C - Rock Hill, SC 29732Position Type: Full TimeAbout Us: New Hope Treatment Centers is a dynamic and innovative company focused on one thing - Change the world, one kid at a time, through the healing power of relationships. In our line of work, the need is great, and we’re constantly growing to meet it. With a commitment to excellence and a focus on quality, we are dedicated to shaping the future of our industry. As we continue to grow and expand, we are seeking a dynamic and experienced Informatics Support Specialist to join our team. Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis. Our programs have played a role in countless success stories, thanks to our relational approach to behavioral care. We get to know our kids on an individual level, and work with them and their families toward a brighter next chapter. If any part of our mission has you inspired, we urge you to get in touch. It might be the best decision you make this year. Responsibilities: Level I user support and troubleshooting Maintaining user access, credentials, permissions and changes Introductory EHR and Reports user training Developing and maintaining user guides Ongoing user security and confidentiality audits Collaborating on EHR projects and providing access as applicable Pulling electronic records as requested for external audits, regulatory compliance and accreditation Maintain a working knowledge of EHR admin guides and participate in training offered by EHR Maintain EHR security and confidentiality in compliance with federal, state, and local regulations, including HIPAA standards Updating data fields for new or changing requirements and special projects Checking and confirming proper data migration as applicable Ongoing monitoring of user compliance for reportable and billable field requirements Ongoing monitoring of user compliance with uploading requirements Providing timely reports and follow-up training to ensure that requirements are met Maintaining and updating existing reports or dashboards for new cycles or programs Collaborating data projects and providing access as applicable Maintain data integrity, privacy, and accessibility in compliance with federal, state, and local regulations, including HIPAA Potential for more advanced level duties based on skill level and proficiency Serve as back-up when supervisor is out of office Travel to New Hope locations for on-site support as assigned Serve on committees, project teams, or additional duties as assigned Leadership Expectations Encourage EHR users and praise successes to improve utilization and maximize the benefits of EHR system. Educate and empower clinicians and teams to make informed data driven decisions to increase positive outcomes. Set the tone for a culture of excellence and quality. We measure leaders by outcomes, not outputs. We don’t value how many hours a leader clocks, only how much impact they make. New Hope Character & Values Be the most optimistic person in every room you walk in Be strengths-focused and solution-focused Be an exceptional teammate Manage conflict with a high degree of emotional and social intelligence Self-awareness – know what you need, when you need it, and how to appropriately advocate for it We don’t talk negatively to or about the kids and families we serve Be a person inside and outside of New Hope that our clients would look up to Do not partake in or tolerate any toxicity, triangulation or any conduct that is counter to the New Hope culture and mission QualificationsQualifications: Location This is primarily a remote position with some required travel to SC, NC and/or WV for on-site work as assigned. Education/Experience Degree Fields: Health Informatics, Healthcare IT, Data Analytics or related curriculum Bachelor's with 6 months of work/internship experience in EHR implementation, administration, user support/training, analytics, business intelligence or informatics Associates with 1 year of work/internship experience in EHR implementation, administration, user support/training, analytics, business intelligence and/or informatics Degree Fields: Psychology, Social Work, Nursing, Healthcare Administration or related curriculum Bachelor's with 1 year of work experience in EHR implementation, administration, user support/training, analytics, business intelligence and/or informatics Associate’s degree with 2 years of work experience in EHR implementation, administration, user support/training, analytics, business intelligence and/or informatics High School Diploma or degree in unrelated fields: Requires 3 years of work experience in EHR implementation, administration, user support/training, analytics, business intelligence and/or informatics Apply tot his job

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...