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Career Path: Human Resources | Sales | Operations

Compensation: $50,000.00-$60,000.00 First Year Potential + Profit Sharing

Full Benefits | 401K | Two weeks vacation | Paid Holidays

ICR is expanding and seeking a progressive, career-driven Customer Service Representative who wants more than a job. Someone ready to grow into Human Resources, Sales, Operations, or Marketing within a company that rewards performance, grit, and results.

We are not a tradiditonal staffing agency, and success here requires commitment, reliability, and the ability to thrive in a demanding industrial emvironment. If you're looking for a "show up, get paid, go home" culture, this is not the place for you.

What we are looking for:

  • 3- years of experience in customer service, industrial support, logistics, or a related field.
  • A stable work history with strong attendance and reliability.
  • Individuals who want to build a career in Human Resources or Operations.
  • People with a competitive spirit, including those with a background in organized sports, because competitors like to win, and we're looking for winners.
  • Strong communication skills, professionalism, and committment to high ethical and performance standards.
  • Community-minded individuals who take pride in supporting essential industries.

Our training sets you apart

ICR invests heavily in preparing our team to support mining, cement, and other heavy industrial clients. This includes MSHA training, OSHA awareness, and a deep understanding of our clients' operational needs,

Because our standards are higher and our training is more advances than what competitors offer, individuals who are not successful here often migrate to competing agencies that do not provide the same level of development or expectations. We share this openly because our culture is built on accountabiity, excellence, and long term career growth.

Who will not succeed here

While we value all backgrounds, candidates with prior staffing-industry expreience often struggle in our model. ICR does not operate day-labor environments and does not tolerate a culture of low expectations, poor attendance, or lack of discipline.

What we offer

  • Merit based compensation. Your performance determines your income,
  • First year potential: $50,000.00 to $60,000.00, plus profit sharing.
  • Full benefits package, including healthcare.
  • 401K plan
  • Two weeks paid vacation plus required holidays.
  • Career pathways into Human Resources, Sales, Operations Management, and more.
  • A trusted 36-year brand with deep roots in heavy industry.

About ICR

ICR delivers elite, dependable industrial workforces to leading companies in mining, cement, manufacturing, and heavy industry. Our clients expect excellence, and we deliver it every day.

If you're disciplined, motivated, competitive, and ready to build a real career, we want to talk to you.

#HP

Pay: $20.00 - $28.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance

Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...