Homework Cruise Customer Support Executive

February 19, 2026

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We have a fantastic opportunity for customer-focused and highly organised travel and cruise industry professionals to be part of our award-winning client’s Online Customer Support team.

Joining as a Cruise Customer Support Executive, this home-based role combines administration and customer service duties, with the core objective to provide daily support to our client's online customers, assisting them with both pre and post-booking queries and completing other administrative tasks related to online bookings.

Previous customer service gained within the cruise and travel sector is essential for this position, along with excellent communication skills and attention to detail.

In return, our client can offer a competitive starting salary and excellent travel industry benefits.

If this role is of interest to you, please press the apply online button now!

Role of Cruise Customer Support Executive:

Answer and process queries from customers, via phone, email, social media and web chat
Through selling, drive booking conversion through servicing pre-booking queries promptly
Liaise with customers for post-booking questions, assistance & customer service issues
Deliver the highest standards of service every time
Process and action where relevant, incoming emails from external suppliers
Ensure bookings with overdue balances are chased and cancelled before any charges
Ensure bookings are loaded correctly across booking systems and the cruise lines
Meet & surpass objectives set by the Line Manager

Skills required for the role:

Excellent Travel and Cruise industry knowledge - essential
Service orientated and customer focused
Excellent problem resolution skills
Positive attitude
Organised, self-motivated and proactive
Excellent attention to detail
Confident people person, with excellent communication skills

If you’re interested in learning more about this Cruise Customer Support Executive role, please press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available.

Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

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