USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.
At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!
USPack’s Benefits for Full Time positions include:
• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
USPack’s Benefits for Part Time positions include:
• 401(K)
• Paid Sick Time
The Brokerage Coordinator position is a customer-facing role responsible for coordinating, securing, and managing third-party carrier capacity to support Critical Mile transportation operations. This role ensures customer freight is covered efficiently, cost-effectively, and in compliance with company service standards. This role serves as the primary liaison between customers, approved carriers, and internal operations teams to secure capacity, negotiate rates, monitor load execution, and manage service performance.
To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Dispatcher Essential Job Duties and Responsibilities:
- Provide brokerage coverage to ensure uninterrupted freight movement, capacity alignment, and service continuity within terminal operations.
- Respond to incoming calls and electronic communications from customers, carriers, and internal teams; accurately enter and update load details in transportation management systems.
- Coordinate routed, on-demand, accessorial, and special freight orders in accordance with established brokerage and operational standards.
- Evaluate load feasibility based on capacity, equipment requirements, terminal throughput, carrier availability, and customer expectations.
- Secure and assign third-party carrier capacity; monitor load execution to ensure on-time pickup, delivery, and dock coordination.
- Monitor system dashboards and load boards for service delays, missed milestones, or shipment exceptions; take corrective action as needed.
- Track load acceptance, transit progress, and delivery confirmation; reassign or recover freight in cases of breakdowns, service failures, or capacity disruptions.
- Manage time-sensitive shipments to ensure adherence to pickup and delivery windows and terminal processing requirements.
- Provide real-time support to carriers and terminal personnel to resolve routing, dock scheduling, documentation, or execution-related issues.
- Maintain system access and support functions within brokerage and transportation platforms, including basic troubleshooting and user coordination as needed.
- Ensure data accuracy and load visibility by monitoring status updates, scan compliance, and exception reporting within transportation systems.
- Support Operations leadership with reporting, issue resolution, load recovery efforts, and service escalations.
- Address customer and carrier concerns professionally; escalate unresolved issues in accordance with established brokerage and terminal protocols.
- Perform routine administrative duties, including documentation management, rate confirmations, and electronic file maintenance.
- Ensure adherence to company policies, brokerage procedures, compliance standards, and service expectations.
- Perform other duties as assigned.
Knowledge/Skills/Abilities Requirements:
- Ability to establish trust and credibility with internal teams, customers, and third-party carriers.
- Highly detail-oriented with the ability to accurately process load transactions, rate confirmations, and documentation within brokerage systems.
- Proactive and resourceful, with the ability to manage multiple time-sensitive shipments in a fast-paced terminal environment.
- Strong verbal and written communication skills across customers, carriers, operations, and leadership.
- Proficient in Microsoft Office and transportation management or web-based brokerage systems.
- Strong critical-thinking and problem-solving skills, with the ability to independently resolve load execution, capacity, and service issues.
- Ability to work flexible schedules, including weekends, holidays, and extended hours, as required to support freight operations.
Education/Experience/Certificates/Licenses Requirements:
- High school diploma or GED required; Associate’s Degree in logistics, supply chain, business, or related field preferred; equivalent real-world brokerage or transportation experience acceptable.
- 2 to 3 years of experience in transportation, brokerage coordination, dispatch, terminal operations, customer service, or logistics support required.
- Experience working within transportation management systems, such as Descartes Trace or similar TMS platforms, strongly preferred.
Shift Days: Saturday and Sunday
Shift Hours: 6am - 4:30pm (Available to work extra hours, weekends, and holidays preferred.)
Work Location: Remote
Payrate: $18 - $20 per hour
At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.
We are:
Driven by integrity – We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.
Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.
Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.
Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.
Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.
If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: Recruiting(AT)gouspack.com
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
