Guest Services Specialist - $25 - $30/hr with Service Charge Job in Big, United States at Hyatt Hotels | Hozpitality

February 24, 2026

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Hyatt Hotels is hiring a Guest Services Specialist - $25 - $30/hr with Service Charge in Big Sur, United States. This hospitality job is ideal for professionals looking to grow their career with a reputed organization. Description Welcome to Alila Ventana Big Sur, where the sky, sea, mountains, and redwoods meet to create a sanctuary of inspiration and connection. Our luxury resort embodies authenticity and exceptional service, offering transformative guest experiences that honor our stunning Big Sur surroundings. Part of the Hyatt Hotels family, Alila Ventana seeks passionate individuals who thrive on genuine hospitality, teamwork, and creating meaningful moments that exceed expectations. Position Overview The Concierge plays an essential role in creating truly personalized and memorable experiences for our guests - beginning before they arrive and continuing throughout every moment of their stay. The Concierge provides attentive, genuine service that reflects the beauty and spirit of Big Sur and ensures that each interaction upholds Alila Ventana's luxury standards. This position is ideal for someone who loves connecting with people, anticipating their needs, and curating unique experiences that surprise and delight. The Concierge works closely with the Front Office, Guest Services, Culinary, and all resort departments to deliver seamless luxury service and heartfelt connections at every touchpoint. Key Responsibilities Pre-Arrival Engagement & Personalization Connect with guests prior to arrival to learn preferences, arrange special requests, and craft personalized it...

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