Front Desk Representative

February 25, 2026

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Description:

The Holiday Inn Express of West Long Branch is seeking highly motivated candidates for the position of Front Desk Representative to join our award-winning team.

The Holiday Inn Express of West Long Branch is part of the Hotels Unlimited family of hotels. We are a New Jersey based, family-owned company established in 1979, committed to growth through excellence. At Hotels Unlimited, we believe guests select our hotels because of our caring and attentive team members. We understand that small acts of thoughtfulness make all the difference in creating an extraordinary hospitality experience.

Requirements:

Responsibilities include:

Greet, check in, and assign rooms to guests in a friendly but efficient manner
Answer all guests’ questions, confirm reservations, and redirect phone calls to appropriate department when necessary
Monitor and update records of room availability and guests' accounts
Review accounts and charges with guests during the checkout process
Compute bills, collect payments, and make changes for guests accurately
Record guest comments or complaints, referring guests to managers as necessary
Attend monthly department meetings and training sessions as necessary

Compensation and Benefits include:

This position offers a starting rate that ranges from $16.00 to $17.00 per hour depending on qualifications and experience.
Part time employees will have the opportunity to earn paid time-off and join the company's retirement plans (once qualified).
Full time employees will have the opportunity to earn paid time-off and join the company's health, dental, vision, and retirement plans (once qualified).

Job Qualifications & Skills

Superb written and verbal communication skills
Excellent organization and multi-tasking abilities
Judgment and decision making
Strong knowledge of MS office programs
Experience with property management systems is a plus
Mathematics and reading comprehension
Strong attention to detail
Ability to stand for long periods of time
Must be willing and able to work flexible hours including nights, weekends, and holidays

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