This is a temporary position.
JOB SUMMARY Responsible for planning, organizing, and delivering various classroom and virtual training programs. Strong facilitation skills are necessary, as the role will include facilitation of leadership, operational, and sales-related training courses. This role will work with the Senior Manager, Learning Delivery to execute against business priorities and the overarching training delivery strategy for US & Canada. The Learning Delivery Manager will build relationships with key stakeholders at managed and franchise properties and utilize an understanding of property challenges to tailor learning as appropriate. The manager will provide recommendations for program delivery, including but not limited to Instructor Led Training (ILT), Virtual Instructor Led Training (vILT), digital learning, simulations, etc. Responsibilities will include programs/initiative deployment to effectively achieve results in alignment with broader business objectives.
EXPECTED CONTRIBUTIONS Training Delivery • Conducts compelling and engaging online learning events using virtual classroom technology to diverse audiences at various leadership levels • Effectively co-facilitates with a training partner through prior contracting and ongoing coaching and feedback, as needed • Creates an environment that enables maximum learning by employing adult learning principles • Conducts self in a manner reflective of Marriott professionalism and decorum before, during and after the learning event • Demonstrates overall control of the learning environment, including effectively leading the learning activities, giving directions, utilizing the experiential learning cycle, addressing classroom behavioral issues, etc. as appropriate • Demonstrates mastery of training technology and best practice facilitation methods • Effectively solicits, responds, and adapts to feedback • Participates in the scheduling, administration, marketing, production, execution, post-production, and evaluation of learning events, as needed • Maintains content and process integrity of each program • Suggests and leads program, process, and technology enhancements, as needed • Works with program specialists to provide feedback and suggestions on logistics processes • Assists with the implementation of new programs as appropriate and requested • Shares learning and insights as a voice from the classroom ensuring alignment with business and brand priorities Stakeholder Management • Leads Learning Office Hours for property leaders in Human Resources and Operations to support adoption of learning technology and talent development programs • Supports property learning professionals and Learning Coordinators (LMS Admins) • Monitors and refresh existing programs to ensure alignment with changing business needs, offering insights for continuous improvement • Remain current with industry trends, research, and technology to inform and inspire learning innovation • Foster a culture of learning by building partnerships with internal and external learning partners and thought leaders • Build strong partnerships with HR teams, business leaders, and functional stakeholders to champion a high-performance and learning culture • Represent Learning and Development in cross-functional projects and initiatives as needed • Build relationships with key stakeholders across the managed and franchise organizations Other • Performs other duties as appropriate • Periodic travel (approximately 10%) required
CANDIDATE PROFILE Required • Minimum 3 years of relevant experience in Learning and Development, Human Resources, or Hotel Leadership, preferably within a multinational or hospitality environment. • Strong facilitation and presentation skills in both live and virtual environments. • Ability to coach others for performance improvement • Ability to manage multiple tasks / projects Preferred • Hospitality leadership experience • Education: Bachelor’s Degree SKILLS AND KNOWLEDGE Candidates will bring a background and prior experiences that reflect strengths in the following competency areas • Results Orientation – Holds high standards and consistently drives for excellence and measurable outcomes. • Customer & Stakeholder Relationships – Builds trust-based relationships with stakeholders by understanding their needs and delivering solutions with impact, • Collaboration & Influence – Works effectively across teams and levels, gaining support for initiatives and building momentum for change. • Global & Inclusive Mindset – Demonstrates sensitivity to diverse backgrounds, perspectives, and styles; leverages global diversity to create inclusive learning environments, • Agility & Innovation – Embraces change and proactively seeks ways to improve processes, support adoption of new technologies and fresh approaches to learning, • Communication Skills – Clearly communicates ideas, expectations, and feedback in a compelling and structured manner, • Organizational Skills – Manages multiple priorities effectively in a fast-paced, deadline-driven environment. • Digital Fluency – Confident using digital tools and platforms (LMS, VILT platforms, content authoring tools, analytics dashboards). • Learning Culture Advocate – Fosters curiosity and continuous development, both within the organization and for themselves.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click
here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
