At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a dedicated and detail-oriented Customer Service Representative, you'll play a vital role in ensuring our guests receive the highest level of support and service. We're seeking a talented individual to join our team on a part-time basis, working 3 days a week with flexible days. If you're a people person with a passion for delivering outstanding customer service, we want to hear from you! **About arenaflex** arenaflex is a leading hospitality business that's committed to providing unparalleled experiences for our guests. We're a dynamic and innovative company that's always looking for ways to improve and grow. Our team is passionate about delivering exceptional service, and we're seeking like-minded individuals to join our ranks. **Job Summary** We're seeking a dedicated and detail-oriented Customer Service Representative to provide exceptional customer support via phone and text. The ideal candidate will manage a moderate call volume (15-25 calls per day) with an average call length of 6 minutes, ensuring every customer receives exceptional service. In addition to handling incoming calls, the role involves scheduling for the crew, responding to guest reviews, checking and responding to emails, and monitoring the crew's group chat during peak hours. **Key Responsibilities** As a Customer Service Representative for arenaflex, you'll be responsible for: Customer Support * Handle 15-25 calls per day, averaging 6 minutes per call, to provide exceptional customer support and resolve inquiries promptly. * Respond to text messages and resolve customer inquiries in a timely and professional manner. * Provide accurate information and support to customers regarding services and general inquiries. * Troubleshoot any issues and escalate when necessary to ensure customer satisfaction. Administrative Tasks * Create and manage the crew's weekly schedules, ensuring all shifts are covered and any last-minute changes are addressed. * Monitor the crew's group chat from 11:00 AM to 4:00 PM PST to address questions, solve problems, and provide guidance as needed. * Regularly check and respond to company emails, ensuring prompt communication with customers and internal team members. * Respond to guest reviews, ensuring professional and courteous communication at all times. **Qualifications** To be successful in this role, you'll need: * Excellent verbal and written communication skills to effectively interact with customers and internal team members. * Ability to multitask and prioritize tasks effectively to manage a moderate call volume and administrative tasks. * Strong problem-solving skills and ability to remain calm under pressure to resolve customer issues and escalate when necessary. * Proficient in using email, messaging apps, and phone systems to effectively communicate with customers and internal team members. * Ability to manage time effectively and work independently to meet deadlines and achieve goals. * Previous experience in customer service or scheduling is a plus, but not required. **Work Environment** This is a remote position, but the candidate must be available during the designated on-call hours of 9:00 AM - 9:00 PM PST on the scheduled days. A reliable internet connection and a quiet workspace are required for this role. **Compensation and Benefits** * $150/day * $1800/month * Flexible schedule * Work from home * 12 hour shift * Day shift **Why Join arenaflex?** At arenaflex, we offer a dynamic and supportive work environment that's perfect for individuals who are passionate about delivering exceptional customer service. As a part-time Customer Service Representative, you'll have the opportunity to: * Work with a talented and dedicated team that's passionate about delivering exceptional customer experiences. * Develop your skills and knowledge in customer service, scheduling, and communication. * Enjoy a flexible schedule that allows you to balance work and personal life. * Take advantage of our comprehensive training program to ensure you have the skills and knowledge needed to succeed in this role. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [arenaflex careers email]. We can't wait to hear from you! Apply for this job