At arenaflex, we're passionate about empowering our customers and delivering exceptional experiences that exceed their expectations. As a Customer Service Loyalty Champion II, you'll play a vital role in driving customer retention and growth by providing proactive, personalized support that addresses their needs and concerns. If you're a customer-centric professional with a passion for sales, retention, and delivering exceptional experiences, we encourage you to join our team and be part of our mission to power and empower how people live, work, and play. **About arenaflex** arenaflex is a leading provider of innovative communication and technology solutions that connect people, businesses, and communities. Our team is dedicated to driving innovation, creativity, and impact in the world by delivering exceptional experiences that exceed our customers' expectations. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our employees are our greatest asset, and we strive to create a workplace that values diversity, equity, and inclusion. **Key Responsibilities** As a Customer Service Loyalty Champion II, you'll be responsible for: * Handling and resolving escalated customer concerns that have varying levels of complexity * Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to arenaflex * Embracing the Service Plus mindset by resolving customer concerns and future concerns * Growing the business by completing a full end-to-end account analysis * Executing targeted loyalty and retention strategies for high-value and at-risk customers * Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports * Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue * Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that arenaflex has to offer through our products and services * Applying business acumen to make informed decisions that balance customer satisfaction with arenaflex-effectiveness * After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts **Work Environment and Culture** As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be part of a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our team is dedicated to delivering exceptional experiences that exceed our customers' expectations, and we strive to create a workplace that values diversity, equity, and inclusion. **Eligibility Requirements** To be eligible for this position, you must: * Be within a reasonable commute to the hub location in Florida * Have a Bachelor's Degree or one or more years of customer service experience * Have one or more years of sales experience * Have experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A * Have a strong sales acumen with a track record of meeting or exceeding revenue and retention goals * Be willing to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business * Meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided **Preferred Qualifications** * A degree * Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions * Experience promoting and upselling products or services * One or more years of Retention experience **Home Office Requirements** * You'll work from home in this remote role, with occasional in-person meetings and training * The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business * Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you) * A dedicated, quiet, and private workspace * arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements * Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections **Equal Employment Opportunity** arenaflex is proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. **How to Apply** If you're a customer-centric professional with a passion for sales, retention, and delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Scheduled Weekly Hours** 40 **Apply Now** Apply Job! Apply for this job