At arenaflex, we're on a mission to revolutionize the way people experience eyewear, and we're looking for a talented Customer Experience Advisor to join our team. As a part-time remote employee based in Nashville, you'll play a vital role in delivering exceptional customer service, building strong relationships with our shoppers, and helping us create a world where vision is a fundamental human right. **What You'll Do:** As a Customer Experience Advisor at arenaflex, you'll be responsible for: * Delivering nothing-but-wonderful customer service by supporting customers via email and live chat, ensuring that every interaction is a positive and memorable experience. * Learning our internal management system to efficiently process sales orders and maintain customer relationships, providing a seamless and personalized experience for our customers. * Using internal communication software to interact with your teammates, management, and other departments, staying connected and informed throughout the day. * Dreaming up solutions for even the smallest trends and pain points, helping us optimize each customer's experience and drive business growth. **Who You Are:** We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. You're a creative and innovative problem solver who continually thinks outside the box, always looking for ways to improve and enhance our customer interactions. You're a sensitive and skillful communicator who can adapt your tone and communication style depending on your audience, ensuring that every interaction is tailored to the customer's needs. **Requirements:** To be successful in this role, you'll need to: * Attend a virtual two-week onboarding via arenaflex Meet video calls, where you'll learn about our systems, processes, and culture. * Have a quiet workspace with minimal noise, where you can focus on delivering exceptional customer service. * Be available to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT. * Be available evenings and weekends, including during the holiday season. * Have a reliable high-speed internet connection with access to your router, as well as a laptop and all necessary equipment (provided by arenaflex). * Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE). **Extra Credit:** While not required, we're looking for candidates with: * Customer service experience, preferably in a remote or call center environment. * Experience working from home, with a proven track record of delivering exceptional results in a virtual setting. **About Us:** At arenaflex, we're on a mission to inspire and impact the world with vision, purpose, and style. We're a company that's constantly asking ourselves how we can do more and make a greater impact, and we're committed to reimagining everything that a company and industry can be. We believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. **Our Culture:** We're a company that values creativity, empathy, and innovation, and we're committed to building a workplace where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team arenaflex. We're driven to continue building a workplace based on inclusive behaviors and equitable systems, where all employees can thrive and grow. **Benefits:** As a Customer Experience Advisor at arenaflex, you'll enjoy: * Competitive hourly rate of $13.00 * Flexible scheduling with 20-29 hours per week * Opportunities for career growth and professional development * A dynamic and inclusive work environment * Access to our annual Impact Report and Racial Equity Strategy * A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching **How to Apply:** If you're passionate about delivering exceptional customer experiences and want to join a company that's making a difference in the world, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. Apply for this job