At arenaflex, we're a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. **About arenaflex** arenaflex is a company that's passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. Our collaborative and engaging environment is the perfect place for you to grow and challenge yourself, and discover your potential can take you anywhere you want to go. **Benefits of Working with arenaflex** As an arenaflex team member, you'll enjoy a range of benefits that will make your career with us truly rewarding. These include: * Paid Training: We'll invest in your development and provide you with the skills and knowledge you need to succeed in your role. * Competitive Wages: You'll be rewarded with a competitive salary that reflects your value to our organization. * Full Benefits: We offer a comprehensive benefits package that includes medical, dental, vision, 401k, and more. * Paid Time Off: You'll have the opportunity to relax and recharge with paid time off. * Employee Wellness and Engagement Programs: We're committed to your well-being and offer a range of programs to support your physical and mental health. **Teleperformance and You** As a key contributor to our team, you'll have the chance to interact with people from all walks of life and make a real difference in their lives. You'll work in a collaborative and engaging environment where no two days are the same, and you'll have the opportunity to grow and challenge yourself. **Did You Know?** Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! **Work from Home Opportunity** This is a work-from-home position, and we're looking for fearless people who are inspired to deliver only the best in all that they do. As a Bilingual Financial Customer Service Representative, you'll be responsible for fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. **Responsibilities** As a Bilingual Financial Customer Service Representative, your responsibilities will include: * Connecting with customers via phone to resolve their questions, issues, or concerns * Escalating/Transferring/Completing conference calls to banks, loan originators, financial institutions, and more * Calmly attempting to resolve and de-escalate any issues * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues **Qualifications** We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need to meet the following qualifications: * Bilingual Spanish/English required * High School Diploma or GED required * Must be over 18 years of age * 6 months customer service experience minimum * 6 months Call Center experience, preferred * Ability to type 25 wpm * Comfort with desktop computer system * Proven oral & written communication skills * Logical problem-solving skills * Availability to work various shifts * Ability to use Windows operating systems * Organization and work prioritization skills * Able to work independently * Ability to work in a constantly changing and fast-paced environment * Ability to stay composed and objective * Strong listening skills **Work from Home Requirements** To work from home, you'll need to meet the following requirements: * Internet Connection Requirements: * Minimum subscribed download rate equal or exceeds 12.0 Mbps * Minimum subscribed upload rate equal or exceeds 3.0 Mbps * ISP must have no packet loss and ping under 50ms * Proof of internet speed required * Clean and quiet workspace **Employment Type** This is a full-time employment opportunity. **Apply Now** If you're a fearless and inspired individual who is passionate about delivering only the best in all that they do, we want to hear from you! Apply now to join our team as a Bilingual Financial Customer Service Representative and take the first step towards a rewarding career with arenaflex. Apply for this job