<p><strong style="font-size:15px;">Description</strong><p>Retail organization is seeking a Desktop Support Technician to provide frontline and intermediate-level technical support across the company’s IT environment. This hybrid role bridges traditional Level 1 duties—such as end‑user support and troubleshooting—with select Level 2 responsibilities involving systems administration, networking, and security. The ideal candidate has strong foundational IT skills, can independently resolve moderately complex issues, and understands when to escalate advanced problems to <span style="color:rgb(8,7,7);">senior</span> staff.<p>End‑User & Device Support<p>- Provide daily technical assistance for desktops, laptops, peripherals, and approved software applications.<p>- Diagnose and resolve issues that exceed standard Level 1 troubleshooting, including OS‑level errors, profile issues, third‑party application problems, and endpoint performance issues.<p>- Install, configure, and update hardware, software, and peripherals.<p>Systems Administration (Entry Level)<p>- Perform routine tasks in Active Directory such as account provisioning, password resets, and basic permission changes.<p>- Assist with group membership updates and directory maintenance.<p>- Manage M365 components including user mailboxes, shared mailboxes, and distribution lists.<p>- Assist with server‑related activities such as reviewing logs, investigating basic alerts, and validating backup status.<p>Networking Support<p>- Troubleshoot intermediate network issues including DNS/DHCP conflicts, VPN Connectivity, WIFI/Printer/laptop connections<p>Security & Compliance<p>- Maintain and support endpoint security tools, including triaging alerts and performing threat remediation in accordance with documented procedures.<p>- Review firewall logs to identify potential issues and escalate unusual activity to <span style="color:rgb(8,7,7);">senior</span> technicians.<p>Maintenance & Monitoring<p>- Monitor system health dashboards, backup statuses, patch compliance, and performance alerts.<p>- Perform routine patching, software deployments, and update rollouts in accordance with change control processes.<p>Documentation & Collaboration<p>- Document support actions, troubleshooting steps, and system changes in the company’s ticketing and knowledge management systems.<p>- Collaborate with <span style="color:rgb(8,7,7);">senior</span> IT staff, MSPs, and vendors on escalated incidents and project‑based tasks.<p>- Contribute to developing and improving support processes and knowledge base documentation.<p><strong style="font-size:15px;">Skills</strong><p>end user support, windows 11, O365, troubleshooting, active directory, ServiceNow, AV Support (MS Teams)<p><strong style="font-size:15px;">Top Skills Details</strong><p>end user support,windows,O365,troubleshooting,active directory, ServiceNow, AV support, Teams, Customer Serice<p><strong style="font-size:15px;">Additional Skills & Qualifications</strong><p>Associate’s or Bachelor’s degree in IT, Computer Science, or equivalent hands‑on experience (1–2+ years in technical support).<p>- Strong understanding of Windows OS, Windows Server fundamentals, networking concepts, backup processes, and system monitoring.<p>- Strong troubleshooting, analytical, and communication skills.<p>- Ability to work independently on moderately complex problems and escalate when appropriate.<p>Preferred<p>- Experience using a ticketing system and prioritizing tasks based on urgency and impact.<p>- Experience with collaboration tools such as SharePoint, MS Teams and Zoom</p><strong>Job Type & Location</strong><p>This is a Contract position based out of Fort Smith, AR.</p><strong>Pay and Benefits</strong><p>The pay range for this position is $23.00 - $25.00/hr.<p>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)</p><strong>Workplace Type</strong><p>This is a fully onsite position in Fort Smith,AR.</p><strong>Application Deadline</strong><p>This position is anticipated to close on Mar 20, 2026.</p>h4>About TEKsystems: <p>We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. </p> <p>The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.</p> <h4>About TEKsystems and TEKsystems Global Services </h4> <p>We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.</p> <p>The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.</p>