Data Entry Operator, Tax Return Processing

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Job Description:

  • This is a remote position. Location: Remote (must be physically located and authorized to work in the U.S.)
  • Employment Type: Contract 7-8 months – 7 hours a day, 21 days a month
  • Position Summary: We are seeking detail-oriented Data Entry Operators to key tax return information from scanned images using a secure, web-based third-party application.
  • This role will support the Department of Revenue’s processing of specific tax return types.
  • Accuracy, speed, and reliability are critical.
  • Key Responsibilities: Log in to the web application via secure Azure Single Sign-On. Access assigned data entry queues and process tax returns from scanned images. Compare OCR/table lookup results with the printed form; accept correct values or rekey incorrect/missing values. Follow provided written instructions for each queue and tax form type. Maintain required speed and accuracy to meet monthly SLAs. Review error reports provided by ALDOR and adjust processes to avoid repeated mistakes. Keep track of daily work hours, keystrokes, and pages processed. Participate in remote training sessions. Communicate promptly with the designated point of contact regarding technical issues, performance, or billing questions.

Requirements:

  • Must be located in and authorized to work in the United States.
  • Prior high-volume data entry experience, ideally in financial, tax, or government forms processing.
  • Proven ability to maintain accuracy and speed under time constraints.
  • Comfortable working with numeric and text fields (no cents for amount fields).
  • Reliable high-speed internet connection and computer that meets application requirements.
  • Ability to work independently and meet assigned quotas without direct supervision.
  • Strong attention to detail and ability to follow detailed written instructions.
  • Availability to work consistent hours during business days to meet monthly volume and SLA targets.
  • Computer capable of accessing secure, web-based third-party applications.
  • Secure workspace within the U.S. (no public Wi-Fi for work).
  • Familiarity with Excel for reviewing error/performance reports.
  • Education/Work Experience
  • Computer capable of accessing secure, web-based third-party applications.
  • Secure workspace within the U.S. (no public Wi-Fi for work).
  • Familiarity with Excel for reviewing error/performance reports.

Benefits:

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