Customer Success Manager | Axon | Remote (USA)

February 20, 2026

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Customer Success Manager Reporting to: Manager, Customer Success Location: Remote Travel expectations: up to 50% Your Impact: Are you a self-starter who loves problem solving and helping customers find solutions? If so, being our Customer Success Manager is perfect for you! Successful Customer Success Managers are technology-savvy individuals that partner with our customers and demonstrate how our products improve their daily workflows. Given how critical your role is, you will also be ready to be called on by police services for help at any moment. You are the “boots on the ground,” and primary point of contact helping find solutions for our customers. The ideal candidate will ensure customer success by: <ul class="wp-block-list"> <li>Focusing on customer retention and managing customer relationships</li> <li>Cultivating existing projects and qualifying new opportunities</li> <li>Assist in training and customer support for implementations and trials</li> </ul> Your Day to Day: <ul class="wp-block-list"> <li>Your goal is to provide excellent customer service and technical support daily to our largest customers making sure their expectations are exceeded</li> <li>Develop and maintain client relationships to help drive revenue growth</li> <li>Tracks customer activity in internal systems in order to execute on account strategy and identify additional opportunities</li> <li>You collaborate daily with both external customers and internal employees for smooth resolution to issues</li> <li>You have high availability and will assist customers if any issues occur outside of normal business hours</li> <li>You document any processes or issues, and providing feedback or suggestions to the internal team for improvements</li> <li>Manage any requested projects or assignments involving your customers, acting as liaison between Axon and the agency</li> <li>All other duties as assigned</li> </ul> What You’ll Bring: <ul class="wp-block-list"> <li>Degree level education or equivalent</li> <li>3+ years in a customer facing support role</li> <li>Must be willing and able to travel as required</li> <li>Strong and proven track record of successfully managing customer relationships and technical projects</li> <li>Proficiency in Software as a Service value propositions</li> <li>Familiar with Salesforce, Gainsight, and Jira</li> <li>Understanding of SaaS, Cloud providers/solutions, Virtualization, Storage</li> <li>Familiarity with networking methodologies, Wi-Fi, telecommunications, and Internet technologies</li> <li>Basic knowledge of computer hardware, operating systems, and storage devices</li> <li>Solutions Sales Experience an asset</li> <li>Collaborative team player with excellent interpersonal, communication, and organizational skills; adept at strategic problem-solving, working with sales and support teams, and managing enterprise-level customers.</li> <li>Self-motivated and detail-oriented, with proven ability to manage schedules and territories independently, delivering exceptional results in a dynamic, fast-paced market.</li> <li>Experience working with Enterprise-level customers an asset</li> <li>Experience with longer sales cycles to Government and following rigid procurement processes</li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...