Job Summary

Cigna, a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve, is seeking enthusiastic and empathetic Customer Service Representatives to join our remote support team. In this role, you will be the first point of contact for our valued members, providers, and clients. You will assist with inquiries related to insurance benefits, claim status, provider directories, and other service-related issues, all while delivering top-tier customer support in a fully remote work environment.

Key Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat in a timely and professional manner.

• Provide accurate information regarding insurance coverage, benefits, claims, and billing.

• Troubleshoot and resolve issues related to healthcare plans and services.

• Maintain detailed and accurate documentation of all customer interactions using internal systems.

• Escalate complex issues to the appropriate departments or specialists when necessary.

• Ensure a high level of customer satisfaction by delivering empathetic and efficient support.

• Stay updated on Cignas products, services, and internal processes.

• Adhere to all HIPAA and confidentiality guidelines and company protocols.

Required Skills and Qualifications

• High school diploma or equivalent required; associate or bachelors degree preferred.

• Strong verbal and written communication skills.

• Proficient in using computer systems, including CRM tools, Microsoft Office Suite, and remote communication platforms.

• Ability to navigate multiple systems and applications while speaking with customers.

• Strong problem-solving and analytical skills.

• Excellent time management and multitasking abilities.

• Customer-focused with a positive, can-do attitude.

Experience

• Minimum 1-2 years of experience in a customer service or call center environment, preferably in the healthcare or insurance industry.

• Experience working in a remote or virtual team setting is a plus.

Working Hours

• Full-time position: 40 hours per week.

• Flexible shift schedules, with availability required for daytime, evening, or weekend shifts depending on business needs.

• All work is conducted remotely from your home office setup.

Knowledge, Skills, and Abilities

• Familiarity with health insurance terminology and claim processes.

• Ability to remain calm under pressure and handle emotionally sensitive conversations.

• High attention to detail and accuracy in data entry and information dissemination.

• Self-motivated, reliable, and able to work independently with minimal supervision.

• Strong organizational skills and adaptability to change in a dynamic environment.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Paid time off (vacation, holidays, and sick leave).

• 401(k) retirement savings plan with company match.

• Tuition reimbursement and professional development opportunities.

• Employee wellness programs and telehealth access.

• Work-from-home flexibility and supportive virtual onboarding.

Why Join Cigna?

At Cigna, you will be joining a team that values integrity, innovation, and compassion. Our mission is to improve lives, and we start with our employees. You will be part of a purpose-driven culture where your voice is heard, your growth is supported, and your contributions truly make a difference. Cigna champions work-life balance, diversity, and inclusion, and offers a remote-friendly environment that empowers you to succeed from anywhere.

How to Apply

Interested candidates are encouraged to apply online through the Cigna Careers Portal
Search for “Customer Service Representative – Remote” and submit your resume along with a brief cover letter highlighting your relevant experience and interest in the role.