Customer Service Manager

February 27, 2026

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Customer Service Manager

Location: Pullman, WA

Cherie Amour is seeking a Customer Service Manager who leads by example and works alongside the team every day. At Cherie Amour, customer service is more than answering questions - it's about creating experiences, building relationships, and driving business success.

If you love helping others, solving problems, converting inquiries into bookings, and mentoring a team of motivated young professionals, this role is for you.

What You'll Do

Lead and work alongside the Customer Service team, managing daily operations while handling client inquiries and calls.
Provide clear, confident information to prospective clients to help convert bookings.
Set team goals and KPIs, monitor performance, and coach team members to achieve success.
Develop your team's skills, including verbiage, mindset, and sales approach, through mentorship and hands-on training.
Handle escalated client issues with composure, empathy, and problem-solving skills.
Identify opportunities for process improvement, track team performance, and provide actionable feedback.
Maintain a positive, solution-oriented work environment while balancing daily tasks and priorities.

What We're Looking For

3–5+ years of customer service or support experience, with a proven record in leadership and team management.
Demonstrated management experience, including coaching, mentoring, and providing constructive feedback to team members.
Experience handling client inquiries and guiding conversations toward successful conversions, providing clear, confident information.
Excellent written and verbal communication skills, able to guide and develop team members in client interactions.
Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
Skilled in critical thinking and problem-solving, confident handling escalations and sensitive situations.
Able to develop and grow team members, especially younger professionals, fostering both skill and mindset growth.

You'll Love This Job If...

You are a hands-on leader, supporting your team while actively engaging with clients.
You thrive on mentoring and developing others, helping them build confidence, skills, and professional mindset.
You are solution-oriented - able to pivot quickly, tackle challenges, and provide actionable guidance.
You bring energy, positivity, and professionalism to your team, setting a standard of excellence.
You see challenges as opportunities, embrace growth, and are excited to learn on the job.

About Cherie Amour

We are a team of empowered women on a mission to create positive change. From professional boudoir photography to curated lingerie and apparel, we provide our clients a safe, supportive space to embrace confidence, self-love, and beauty.

Ready to Join Us?

If this feels like your next career move, we'd love to hear from you! Submit your resume, and one of our Hiring Managers will reach out to schedule a conversation.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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