Customer Service Exec [Call Centre * Govt]

February 19, 2026

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We’re looking for Customer Service Agent to support a government-related project, assisting members of the public with enquiries via phone, email, and live chat. If you enjoy problem-solving, interacting with people, and providing clear guidance in a professional manner, this role could be a great fit. On-the-job training will be provided.

Location: Mapletree Business City
Salary: Up to $2,800 + KPI Incentive + Bonus
Leave Benefits: Annual Leave up to 18 Days + Birthday leave + Family Care Leave + Statutory Leave
Working Schedule: 5 days/week [8.45am to 6.15pm / 11.45am to 9.15pm]* With Hybrid work arrangement

About the Role:
You will be supporting users by handling incoming enquiries and guiding them through step-by-step solutions. More complex cases will be escalated to the relevant teams. This role requires good listening skills, clear communication, and the ability to remain calm during peak periods.

Handle inbound calls, emails, and live chat enquiries
Provide basic troubleshooting and guidance
Follow call handling procedures and service standards
Maintain accurate documentation and professionalism during high call volumes

Requirements:

Singaporean only
Comfortable with the scheduled shifts (including weekends when needed)

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.
Delete personal data as it is not required at this application stage.
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Thong Jia Qian (Joyce) - R1981781

ScienTec Consulting Pte Ltd – 11C5781

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