Customer Service Agent (Gate & Ticketing)

February 21, 2026

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United Airlines is a leading global airline recognized for its commitment to safety, customer service, and operational excellence. With a vast network connecting numerous cities worldwide, United Airlines plays a crucial role in the aviation industry. The company prides itself on its dedication to providing a positive travel experience, maintaining high safety standards, and fostering a supportive work environment for its team members. Headquartered in Chicago, United Airlines operates a major hub at Denver International Airport (DEN), serving as a pivotal gateway for travelers across the country and internationally. This hub in Denver, located near Centennial, CO, is an essential part of United Airlines' expansive operations, offering significant career opportunities in various facets of the airline industry including service recovery, passenger support, sales, and customer service. The Customer Service Agent position based in Centennial, CO is a vital frontline role within United Airlines' team. This entry-level opportunity is perfect for individuals looking to start a career in airlines, aviation, or hospitality. It involves direct interaction with passengers, offering service and support throughout their travel experience. The role provides immediate consideration for candidates ready to contribute to impactful work supported by local leadership. Agents are trained to become solutions experts, helping passengers navigate check-in processes, document verification, baggage handling, and boarding procedures. The position requires flexibility and dedication, operating within a 24-7 schedule that includes early mornings, late nights, weekends, and holidays. Working as a Customer Service Agent at United Airlines in Centennial provides a dynamic environment where employees are valued for their ability to manage high-pressure situations with compassion and efficiency. The role emphasizes service recovery, an essential function that involves proactively managing disruptions such as delays or cancellations to ensure passengers receive timely rebooking and support. Comprehensive paid training is provided to prepare agents with the necessary skills and knowledge, covering operational software and procedures critical to the airline's success. United Airlines offers a competitive salary ranging from $40,000 to $60,000 annually, with additional overtime and sales incentives available. Benefits include medical, dental, and vision coverage, a 401(k) plan with company match, profit sharing, and exceptional travel privileges around the globe. This position not only enables employees to build a rewarding and stable career in a growing airline but also provides opportunities for advancement within the company. United Airlines values customer-focused problem solvers who seek to make a tangible difference in the travel experience, reinforcing the company’s motto, 'Good Leads The Way.'

entry-level position with no prior airline experience required
availability to work a 24-7 schedule including weekends and holidays
ability to stand for entire shifts
willingness to undergo comprehensive on-site training
strong interpersonal skills
capacity to work in a team environment
ability to travel to the Denver International Airport hub as needed

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1. HOW DO YOU PLAN YOUR DAY?

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