Customer Care Consultant ($75k+ | Systems, Training & Mentorship Provided)

March 7, 2026

Other Jobs To Apply

No other job posts for this day.

ABOUT THE OPPORTUNITY: The Delaney Agency, powered by one of the largest insurance organizations in the country, is a family-driven agency built on vision, integrity, and growth. Our mission is simple - Protect Families. Develop Leaders. We’re disrupting the traditional insurance space by combining cutting-edge technology, AI systems, and real human connection to change how families are protected. No cold calls. No chasing. You’ll work directly with qualified clients who have already requested help securing financial protection for their future. RESPONSIBILITIES • Master company systems and products to deliver a first-class client experience • Follow up with warm leads and prior client inquiries • Meet with clients virtually via Zoom or phone during the sales process • Manage direct communication between clients and the company • Collaborate with your agency team to ensure smooth, professional client experiences • Meet or exceed performance goals to earn promotions and leadership opportunities • Maintain state licensing requirements and compliance standards • Attend weekly virtual meetings for training and team development • Build and nurture client relationships through company-provided or self-generated leads • Educate clients on how our products help build and protect generational wealth QUALIFICATIONS • Preferred 3+ years of experience in sales, customer service, or a related field preferred • Comfortable with technology and modern communication tools • Strong time management and organization skills • Excellent communication skills - both on the phone and face-to-face • A servant leadership mindset focused on helping others REQUIREMENTS • Ability to work flexible hours - evenings and weekends as needed for clients • Reliable cell phone, data, and Wi-Fi access • Must pass a background check • Complete carrier contracting requirements • Active Life & Health Insurance License (or willingness to obtain - we help you get licensed in 7–10 days) BENEFITS • Work remotely with flexible training and scheduling • Performance-based bonuses and incentives • Annual all-expense-paid trips for top producers • Discounted health and life insurance coverage options • Leadership development and growth opportunities within the organization Ready to take control of your time and income? Apply today to join the Delaney Agency and build a career that fits your goals and lifestyle. Job Types: Full-time, Part-time, Permanent Pay: $75,000 - $200,000 per year Disclaimer: If you do not currently have a Life/Health Insurance License, the Delaney Agency provides the resources and guidance to help you obtain it in as little as 7–10 days. Apply tot his job Apply tot his job

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...