Crew Member - Lake Hopatcong Cruises

February 25, 2026

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Lake Hopatcong Cruises is seeking hardworking individuals to join their team!

Crew Members are the front line of selling products, making suggestions, and enhancing the customer experience. A Crew Member is the person who has the most interaction with customers. This interaction is essential in assuring a positive experience for customers. Quick, accurate, and organized service is important. Clear communication with customers, colleagues, and management also is key to solving/avoiding problems and ensuring excellent service.

General Job Description:

Each Crew Member works together to manage the entire boat dining room. As part of their job, a Crew Member must:

Arrive to work on time, in clean uniform and ready to work
Check your schedule weekly to see if there are any changes
Keep availability up to date
Must be available to work on weekends
Must be available to work holidays
Must be 18 years of age or older
Make sure tables are set properly, clean, and ready for customers
Check cruise manifest for any accommodations, allergies, table setups, etc.
Thoroughly understand menu items, specials, bar offerings, and some Lake Hopatcong history
Take and deliver drink orders in a timely fashion
Master handheld ordering device and must use them
Clear tables of any evidence of consumption
Stock station with enough service items for an entire cruise
Exude confidence in the products, procedures, and corporate policies of Lake Hopatcong Cruises.
Accept guest payment and deliver in a timely fashion to bartender
Make specific drink recommendations and answer questions regarding beverages
Maintain cleanliness in all areas of the galley, bathrooms, dining room, and upper deck
Maintain buffet and serve guests food
Take dirty dishes off the boat and to restaurant to be cleaned
Restock and replenish boat inventory and supplies
Develop an efficient work pace that keeps the guests always satisfied
Pick-up and load food onto Miss Lotta before each cruise
Perform opening and closing checklist duties
Report all low stock, equipment problems, and maintenance issues to management
Notify management anytime a guest is not 100% satisfied with their experience
Properly ID someone if underage or believed to be underage
Must attend all safety classes (CPR, First Aid, AED, Safety drills)
Fully up to date with company details, policies, cruise descriptions, prices & schedule
Drive the Gator or Golf Cart safely and correctly.
New employees must work 2 training shifts

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