About the position

WHY PATIENTS NEED YOU Pfizer Research and Development is responsible for the clinical development and advancement of Pfizer’s pipeline of innovative medicines and vaccines. These breakthroughs would not be possible without the 6 thousand investigator sites and over 100,000 volunteers who participate in our clinical trials each year. We aim to lead the industry by having the most patient centric clinical trials and trusted relationships with our investigator sites while also reducing asset recruitment cycle times. WHAT YOU WILL ACHIEVE The Clinical Trial Content Lead (Site, Sr. Manager) will lead the design and delivery of experiences and communications for our clinical trial sites to create strong B2B relationships. This individual will lead the strategy and development of a high-value site partnership and study-specific value propositions, including experiences for investigators and study coordinators, field training and resources, and identifying and implementing solutions for continuous improvement. Lead the design and delivery of experiences for our clinical trial sites to make Pfizer the preferred industry partner. Develop training and resources to be leveraged by site-facing colleagues to upskill them in relationship building and deliver effective engagement strategies to meet study goals. Develop site engagement tactics aimed at simplifying study operations to maintain site staff engagement and help ensure high quality data throughout the lifecycle of the study. We are seeking a strategic and creative, customer-oriented individual with a proven track record of delivering experiences that build strong relationships with healthcare professionals and growing new organizational capabilities.This is a unique opportunity to help re-imagine and build a transformational clinical trial site engagement model that sets the new standard within the industry.

Responsibilities

• Create and deploy study and program level engagement strategy to generate excitement and engagement for sites from site feasibility and throughout the lifecycle of a study.
• Lead the production, art direction, and execution of new content that drives engagement and deepens existing/fosters new relationships with clinical trial sites.
• Lead the development and design of creative graphics, layouts and visual content for various mediums (print, digital, video).
• Develop training and resources to be leveraged by site-facing colleagues to upskill them in relationship building and deliver effective engagement strategies to meet study goals.
• Partner closely and communicate effectively with Optimization, Analytics & Recruitment Solutions (OARS) and Global Study & Site Operations (GSSO) colleagues to define project requirements and create cohesive designs aligned with branding guidelines.
• Lead and manage multiple study/programs and above-study projects from concept to completion, adhering to deadlines, budget and ensuring brand consistency.
• Responsible for writing site engagement content for email communications, informational tools, videos.
• Responsible for design and development of high-quality presentations that effectively communicate key messages.
• Develop and lead an above-study investigator and study coordinator engagement strategy to build satisfaction and loyalty.

Requirements

• BA/BS with 6+ years of experience.
• Clinical research and/or pharmaceutical experience with significant leadership experience in health care provider marketing/clinical research; experience working at clinical trial site a plus.
• Customer-first mindset and orientation - strong understanding of what motivates and engages healthcare professionals, and ability to apply this knowledge to develop creative content for the optimal customer experience.
• Proven track-record of launching strategies that build deep relationships within the healthcare provider and/or investigator community and meet business goals.
• Demonstrated experience in developing innovative and creative solutions to problems and opportunities during the lifecycle of a study to ensure high quality data.
• Strong analytical and business acumen - ability to translate operational, customer and marketing data and metrics into performance goals and strategies.
• Excellent relationship and interpersonal skills, including ability to persuade, negotiate, moderate conflict and engage senior leaders/establish stakeholder relationships.
• High learning agility and focus on continuous improvement and ability to operate in a fast-paced, high-energy environment and comfort with operating in situations with ambiguity and \"white space\".
• Commitment to GCP and a good understanding of the processes associated with regulations regarding clinical trial site and participant interactions.
• Excellent communication skills with demonstrated ability to tailor style and content based on audience and/or organization layer.
• Demonstrated ability to lead people and teams with a commitment to leadership, diversity and talent development.

Nice-to-haves

• MBA/MS with 5+ years of experience; OR PhD or JD with 1+ year of experience.
• Experience with Camtasia, Canva and other similar video editing and design software.
• Graphic design and/or marketing experience/education - submission of creative portfolios welcome.