Client Development Manager

March 6, 2026

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Summary

Field-based leadership role responsible for implementing North America client development strategy within the local market, requiring approximately 80% in-market presence to support regional commercial goals, elevate clienteling behaviors, and drive regional sales growth.

Responsibilities

Roll out and champion the Client Development Roadmap across regional stores.
Develop localized client strategies using regional data to boost acquisition retention and engagement.
Collaborate with store leadership to create and execute store and advisor action plans.
Provide ongoing support through regular store visits communications and post-visit follow-up.
Conduct follow-up meetings to assess results ensure adherence to clienteling behaviors and coach as needed.
Identify and action opportunities for immediate clienteling and performance improvements.
Collaborate with headquarters on roll-out and adoption of clienteling initiatives and tools.
Analyze reporting tools to identify business opportunities and share findings to maintain focus on metrics.
Share regional insights and best practices with retail excellence teams to refine strategy.

Requirements

5+ years in luxury retail client development hospitality or client experience leadership.
Proven sales and clienteling experience in an omnichannel luxury environment.
Strong analytical skills and experience leveraging data for actionable insights.
Deep understanding of regional client behaviors cultural nuances and market dynamics.
Excellent communication interpersonal and influencing skills.
Demonstrated leadership ability to guide empower and support teams.
Attentive listener with strong interpersonal skills and communicative optimism.
Flexibility to work varied shifts including days nights weekends and holidays.

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