Call Center Service Representative Remote (800 am-430 pm PST) NV – March 25, 2026

February 24, 2026

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Its Always a Great Day at Zions Bancorporation!

We are transforming what it means to work for a financial institution. Our people are what set us apart and make us great. Together we are building a culture that values diversity celebrates growth and creates a place of belonging for all our team members. We are committed to helping our people grow develop and advance in their careers - 33% of our job openings are filled by internal candidates. Our Workforce of the Future Diversity Equity and Inclusion (DEI) programs and Up-Skilling initiatives will open doors for you to build your network across the organization strengthen your technical and soft skills and give you opportunities to volunteer in the local communities that we serve. We believe that investing in your success and well-being is an investment in our customers and our business.

Your Purpose

Help every customer feel valued by your words and actions
Inspire our customers to tell someone about their positive experience
Deliver meaningful solutions for our customers through inbound phone interactions
Seek to add value to each customers experience by sharing your knowledge of our products and services
Develop your skills and knowledge in technology banking and leadership to help grow your career
Build meaningful relationships with our customers

What You Can Expect

100% fully remote position (requires internet connection and workspace free from distractions)
11 weeks virtual online training that begins Wednesday March 25 at 8:00 am PST
- Paid training hours Monday-Friday 8:00 am-4:30 pm PST
Starting hourly wage of $17.75
- Are you bilingual in Spanish Upon completion of training and passing a Spanish language assessment you will receive an additional $.75 per hour.
- After 6 months or less of proven performance you are eligible for cross training and an additional $.75 per hour.
Milestone Bonus at 6 months ($500) 12 months ($1000) and 18 months ($1500)

What MakesYoua Great Fit

You must live within 90 miles of a NV location
Passion to serve others learn continuously and contribute positively to our culture
Enjoy interacting with customers using your outstanding communication skills
Experience helping customers solve problems educate on products/services and putting the customer first
Knowledge of banking and financial services a plus
Knowledge of various computer software ability to navigate multiple systems and strong keyboarding skills
High School diploma or equivalent

Dont meet every requirement Studies have shown women and historically marginalized populations are not as likely to apply to jobs unless they meet each qualification. We are dedicated to building a diverse equitable and inclusive workplace. If this job appeals to you but your past experience doesnt align perfectly with the qualifications in the job description we encourage you to apply anyway. You may be a great fit for Zions Bancorporation.

What Makes Us a Great Fit

Culture committed to your success
100% remote work from home save money save commute time
Competitive pay plus monthly incentive opportunities
Medical Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance Paid Parental Leave and Adoption Assistance
Health Savings (HSA) Flexible Spending (FSA) and dependent care accounts
Paid Training Paid Time Off (PTO) and 11 Paid Federal Holidays and any applicable state holidays
401(k) plan with company match Profit Sharing competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business maximum of $5250 per calendar year employees are eligible for the program upon hire
Employee Ambassador preferred banking products
Monthly contests to keep things fun and rewarding
Professional development/leadership development opportunities.

Testimonials: See yourself at Zions

When I started here at the Call Center I thought I would only give this a three-month trybut getting to know the people I work with found a work family which I felt I hadto be a part of. Fourteen years later Im still here because of the wonderful work environment that was afforded to me!

Zions Bank is so willing to invest in people and if you want to accomplish something here the leadership will help you every step of the way. I have had nothing but support and encouragement throughout my time here and have been given an opportunity to truly make Zions Bank my career.

Required Experience:

Unclear Seniority

Key Skills
Bidding,Apprentice,Bricklayer,Airport,Jni,Airlines
Employment Type : Hourly
Experience: years
Vacancy: 1

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...