Call Center Representative (House Calls) - Hybrid in San Juan, PR

March 5, 2026

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About the position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. If putting a smile on someone’s face puts one on yours, you belong on our team. Here at Optum Puerto Rico Operations, we’ve brought together teams of incredibly compassionate and absolutely positive people to help serve our members or providers when they reach out to us with questions. Your helpful personality combined with our support, training and development will ensure your success. This is no small opportunity. This is a chance to leverage your compassion for others and build a rewarding career. Upon completing the 8-week training program, you will transition into a hybrid work arrangement, offering the flexibility to work both remotely and on-site

Responsibilities

Call members to schedule in home visits with a Physician or Nurse Practitioner
Answer inbound calls from members and assist them with inquiries
Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern

Requirements

1+ years of call center or customer service experience
Ability to maintain confidentiality and adhere to HIPAA requirements
Proficiency with computer, Windows PC and web applications including ability to navigate and learn new and complex computer system application
Ability to work 40 hours/assigned 8-hour shifts between our normal business hours of Monday - Friday from 8:30am - 8:30pm. It may be necessary, given the business need, to work occasional overtime or weekends
Bilingual Spanish/English proficiency

Nice-to-haves

Sales experience
Experience using an auto dialer system
Experience working in the health care industry
Experience working with Medicaid or Medicare
Experience working in a customer retention focused role, retail, or upselling
Data entry experience
Proven medical terminology knowledge

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