Brand Trainer

March 6, 2026

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At Creams Café, we’re passionate about creating unforgettable dessert experiences and building high-performing teams across our growing estate. As we continue to expand, we are looking for an enthusiastic and driven National Brand Trainer to join our People Team. This is an exciting opportunity for someone who loves developing people, working closely with operational teams, and helping to drive sales by our brand training. The Role As a Brand Trainer, you will play a key role in developing the skills and knowledge of our cafes teams while ensuring our brand standards are consistently delivered across the Creams estate. You will support new cafe openings, deliver engaging training programmes, and work closely with Operations to help our teams deliver exceptional guest experiences. This is a field-based role, so travel across our UK wide locations will be required. Key Responsibilities ⭐ Deliver engaging and impactful training to managers and cafe teams ⭐ Support new cafe openings, including pre-opening training and on-site coaching ⭐ Ensure operational excellence and brand standards are embedded across restaurants ⭐ Work closely with management teams to develop their skills and capabilities ⭐ Drive engagement with our learning platform. ⭐ Identify development opportunities to support team progression and retention ⭐ Provide feedback and insight to support continuous improvement across the business About You We’re looking for someone who is passionate about developing people and thrives in a fast-paced environment. You will ideally have: ✔ Experience delivering training in a multi-site environment (hospitality or retail preferred) ✔ Strong communication and presentation skills ✔ The ability to build strong relationships with teams at all levels ✔ Excellent organisation and planning skills ✔ A proactive, positive and solutions-focused mindset ✔ Flexibility to travel across the estate Why Join Creams? At Creams Café, our S.W.E.E.T. values guide everything we do: 🍦 Show the Energy 🍦 Wow Every Moment 🍦 Everyone together 🍦 Elevate Every Dessert 🍦 Try, Learn, Improve You’ll be joining a passionate and supportive team where you can make a real impact on the development of our people and the success of our growing brand. 📩 Interested? Apply via LinkedIn or send your CV to [insert email/contact].

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