Additional Information: This hotel is owned and operated by an independent franchisee, Wavemaker Hospitality (Atlantica Hotel Management). The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

AMOH, a Luxury Collection Resort, Rhodes by Marriott International, operated by Wavemaker Hospitality, a Group with 45 years of expertise in hospitality and a rich portfolio of brands with over 50 hotels, is a luxurious, rare, and captivating gem in one of the most extraordinary places in the world. A mythical resort on a private peninsula near the ancient town of Lindos in Rhodes. In this place shaped by myths and history, we are seeking individuals with a passion for growth.
Become part of our dynamic team, contributing to the creation of refined experiences through authentic hospitality, the promotion of cultural heritage.

POSITION SUMMARY

•Reporting to the Executive Housekeeper and supporting the day-to-day activities in Housekeeping and Laundry.
•Assists the Executive Housekeeper in the overall running of the housekeeping/ laundry department and deputizes for the Executive Housekeeper in her absence.
•Directs and works with employees to clean and maintain guestrooms and public space.
•Completes inspections of rooms and Public Areas and holds people accountable for corrective action.
•Acts as a liaison to coordinate the efforts of Housekeeping, Front Office and Engineering.
•Assists in ensuring guest and employee satisfaction while maintaining the operating budget.
•Document and resolve any issues and complete required paperwork.
•Assists in training, scheduling, evaluating, counselling, disciplining, motivating and coaching employees; serves as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy.

Key Responsibilities
•Support the Executive Housekeeper in supervising daily operations and leading the team.
•Oversee Housekeeping/Laundry procedures, guest requests, and daily checklists.
•Managing Housekeeping Operations and Budgets
•Ensures knowledge and understanding of OSHA regulations are up to date.
•Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
•Inventories stock to ensure adequate supplies.
•Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
•Works effectively with the Engineering department on guest room maintenance needs.
• Oversees all lost and found procedures.
•Understands and complies with loss prevention policies and procedures.
•Ensures all employees have proper supplies, equipment, and uniforms.
•Coach, guide, and provide constructive feedback to team members, fostering collaboration and continuous development.
•Collaborate with other departments and management to optimize performance, efficiency, and guest satisfaction.
•Share key information and insights from pre- and post-convention or event meetings with the Housekeeping/Laundry team.
•Actively participate in departmental meetings to promote coordination, communication, and continuous improvement.
•Communicate relevant information effectively to supervisors, colleagues, and team members.
•Comply with all hotel policies, SOPs, and Brand Standards.
•Assists in supervising an effective inspection program for all guestrooms and public space.
•Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
•Supervises Housekeeping and all related areas in the absence of the Executive Housekeeper.
•Observes service behaviours of employees and provides feedback to individuals; continuously strives to improve service performance.

•Handles guest problems and complaints seeking assistance from supervisor as necessary.
•Assists in the review of comment cards and guest satisfaction results with employees.
•Displays professionalism and gains respect from others.

•Degree in Hospitality, Tourism, or a related field.
•Minimum of two years’ experience in a role of Housekeeping Assistant / Supervisor within a 4-or 5-star hotel. Experience with Marriott or other international luxury brands is an advantage.
•Strong knowledge of PMS systems (preferably Opera).
•Excellent command of English knowledge of additional languages is highly desirable.
•Proven experience in handling guest complaints and service recovery effectively.
•Strong leadership and team-coordination skills.
•Excellent communication, interpersonal, and problem-solving abilities.
•Flexibility to work shifts, including weekends and public holidays.
•Ensure adherence to company brand standards, policies, and Standard Operating Procedures (SOPs).
•High attention to detail and commitment to delivering outstanding guest experiences.

Montlhy payment, accommodation, meals provided, hotel uniform, arrival pick up. 1.600 euro net monthly

This company is an equal opportunity employer.

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