Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Loblaws, ON is seeking a Customer Support representative reporting to the Asset Protection team. Are you passionate about creating a welcoming atmosphere, providing exceptional service, and delighting customers every step of the way? If so, enjoy an exciting role with one of Canada’s largest employers and help make our stores a great place for customers to shop!

Our Customer Experience Ambassadors are the friendly faces who greet customers as they enter, offer assistance, and contribute to a positive and safe shopping environment. You'll collaborate closely with other store colleagues to ensure a smooth and enjoyable experience for everyone. Support for you at Loblaw goes far beyond a pay cheque. We will support your ongoing career development with in-house training programs and tuition assistance. We offer a competitive pay rate, a 10% Colleague Discount program, as well as a company matched Pension Plan, Health Benefits and Employee Stock Purchase Program.

• Provide exceptional customer service and support, acting as a welcoming first point of contact for all customers and colleagues.

• Assist customers with inquiries and provide guidance, including supporting a seamless customer flow at store entrances and exits.

• Proactively identify and address potential safety hazards (e.g., spills, wet floors) to ensure a secure and comfortable environment for everyone.

• Respond calmly and effectively to any urgent situations, escalating as needed to ensure customer and colleague well-being.

• Maintain accurate records and complete required daily, weekly, and monthly reports.

• Perform other duties as assigned to support overall store operations and customer satisfaction.

• Previous experience in a retail or customer-facing role is preferred.

• Strong ability to collaborate and build positive relationships with store teams and customers.

• Exceptional customer service skills, with a natural talent for making connections and building rapport.

• A professional, friendly, and approachable demeanour that puts customers at ease.

• Proven ability to maintain composure and provide assistance during challenging or urgent situations.

• Physical ability to stand or walk for extended periods.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :

$17.60 / 17,60$ (per hour / de l’heure)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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