Analyst-Syst Sr (100033)

March 9, 2026

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About the position

American Honda Finance Corporation is currently seeking Sr. Analyst Systems Services for our Business Operations Services division. This position oversees Outbound Dialer, Outbound IVR, AWS/Contact Suite, and the WorkForce Management system, leading medium to large business initiatives. It involves process maintenance, policy amendments, project requirements, testing, field support, and serving as a backup for Incident Management, supervising three direct reports. Additionally, the role includes supporting Incident, Problem, Change, and Release Management, managing systems upgrades and projects, and ensuring effective communication with business teams and stakeholders ensuring alignment with AHM and AHFC corporate strategies

Responsibilities

Manage Projects & System Upgrades, Monitoring and Maintenance-AWS Connect and ACD/Dialer
Manage Projects & System Upgrades, Monitoring and Maintenance-WFM
Enhance organizational development and associate engagement
Support Production Support and Production Support Frameworks: Incident, Problem, Change, Release Management for Operational Service Delivery Stability
Support compliance & regulatory requirement efforts
Maintain Healthy Financial Position
Advance BOS internal processes

Requirements

Bachelor’s degree in business or information systems or equivalent
6 years of relevant experience with leadership roles
Business experience working on ISD & Production Support projects
Experience managing WorkForce Management systems and/or ACD/Dialer/IVR required
Honda, Contact Center and IT Industry Business Knowledge
An understanding of business systems, applications and infrastructure
Leadership, business analysis, process mapping, and business communications including documenting and managing complex business requirements

Benefits

Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
Regional Bonus (when applicable)
Lease Car Program
Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, holidays, shutdown
Company Paid Short-Term and Long-Term Disability
401K Plan with company match + additional contribution
Relocation assistance (if eligible)
Advancement Opportunities
Career Mobility
Education Reimbursement for Continued Learning
Training and Development Programs
Lifestyle Account
Childcare Reimbursement Account
Elder Care Support
Tuition Assistance & Student Loan Repayment
Wellbeing Program
Community Service and Engagement Programs
Product Programs

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