POSITION OVERVIEW:

Responsible for analyzing workflows, supporting technology assessments, and translating business needs into clear product artifacts that enable informed decision-making and effective delivery.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

1. Support the defining and executing of the product roadmap for digital transformations across the enterprise.
2. Assist in researching industry as well as competitors to ultimately enhance the firm’s digital platforms, documenting current-state functionality, technical constraints, dependencies, and usage patterns.
3. Gather, analyze, and synthesize data related to system performance, operational metrics, and user behavior to inform product decisions.
4. Maintain detailed product documentation, including process flows, feature inventories, and system capability maps.
5. Support backlog grooming activities by refining stories, validating requirements, and ensuring readiness for development teams.
6. Partner with subject matter experts across technology, business, and operations teams to gather and clarify requirements.
7. Observe users to understand real-world system usage and identify incremental improvement opportunities.
8. Track and report on product delivery progress, risks, and dependencies.
9. Comply with all applicable laws/regulations, as well as company policies/procedures.
10. Perform other duties as assigned.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position, such as experience, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. Eligible employees offered health, vision, and dental insurance, employee assistance program, personal/sick paid time, 401(k) retirement savings plan, bonus potential, tuition reimbursement, adoption assistance, 2 weeks paid parental leave, paid bereavement, employee discounts, 6.67–13.34 hours vacation per month based on service time, 8 paid holidays.

Pay Range: $66,803.00 - $126,660.00 per year

Colorado Pay Ranges: Colorado Springs, Grand Junction $71,480 - $112,939; Henderson, Mead $75,488 - $119,271; Gypsum $80,165 - $126,660

Illinois Pay Ranges: Effingham, Kankakee, Lincoln, Quincy, Rockford, Aurora $71,480 - $112,939; Bolingbrook, Chicago Heights, Des Plaines, Elmhurst, Forest View, Joliet, Schaumburg, Summit-Argo, Zion, Buffalo $80,165 - $126,660

New York Pay Ranges: Plattsburgh, Buffalo, Watertown, North Chili, East Syracuse, Nichols $71,480 - $112,939; Bethpage, Montgomery, West Babylon $80,165 - $126,660

New Jersey Job Postings:

This compensation range is a reasonable estimate of the current starting pay range in NJ. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay is determined by experience relative to the job, market level, specific location and other job-related factors permitted by law. Regular full & part-time employees (who complete 91 days of employment and work a minimum average of 12 hours per week) are eligible to enroll in medical, dental, and/or vision coverage, tuition reimbursement. Full/part-time employees who are age 21 are eligible for 401(k) after one month of employment.

QUALIFICATIONS:

• Bachelor’s degree in business, computer science, engineering, information technology, or related field.
• Three (3) years’ experience product or business analyst or similar supporting technology products and digital transformation initiatives.
• Strong analytical skills with the ability to break down complex processes and systems into clear, actionable insights.
• Experience documenting and creating a roadmap for existing and future products.
• Strong written communication skills with attention to detail and clarity.
• Ability to work independently in a focused, execution-oriented role while collaborating closely with other stakeholders.
• Experience performing analysis of service platforms and modernization initiatives.

JOB CONDITIONS:

• Some travel required

Preferred Qualifications:

Pay Transparency: Posting Date: 03/9/26. Will remain posted 60 days (unless filled/canceled sooner). Current FedEx employees apply at enterprisecareers.fedex.com. Others apply at careers.fedex.com.

Pay:

Additional Details:

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

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If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com.

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.