Airport Dispatch Agent - BWI

March 2, 2026

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General information

Job Title

Airport Dispatch Agent - BWI

Date

Thursday, January 8, 2026

Entity

Prospect International Airport Services

State

Maryland

City

Baltimore

Base Pay Rate:

$ 17.00

Full/Part Time

Full Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

A.M. shift, Overnight shift, P.M. shift

Requirements and Description

With decades of experience and operations at more than 30 major airports—including Chicago, Dallas, Newark, and more—Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do—providing reliable, high-quality service to our airline partners and the traveling public every day.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

Job Summary:

Responsible for assigning Agents to the flights or other location in the airport. Also responsible for maintaining the control room environment, timeclock, inventory records, distribution, and maintenance of Avtech devices.

Benefits:

Competitive pay with daily access to earned wages.
Comprehensive Medical, Dental and Vision Insurance for full-time employees who work 30 hours per week. Benefits begin in the month following 60 days of service. Eligible dependents are spouse, children under age 26 years, disabled dependents of any age.
Voluntary Additional Coverages through AFLAC: Short-term disability (STD), Accident, Critical Illness, and Hospital Indemnity.
Exclusive Employee Discount and Perks including Working Advantage, Payactiv (Earned Wage Access), Purchasing Power, Active&Fit.
Paid Time Off (PTO) – Location specific leave policy.
Exclusive Travel Discounts:

ID90 Discount Program – Industry-exclusive deals on hotels, car rentals, cruises, and more!
Concur – Discounted cars and hotels

Tuition Discount with Purdue Global.

Job Duties:  

Ensure that the team members are assigned activities for safe on time arrivals and departures.
Distribute to all team members Avtech devices for passenger tracking and research.
Perform daily inventory of devices, ensure all devices are accounted for and report any discrepancies. 
Troubleshoot devices that are not properly functioning and report out of service devices.  
Ensure all devices are always adequately charged. 
Ensure time clocks are operable and escalate any related issues.   
Provide right of access to the Control Room. 
Perform other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Complete work in a safe and secure manner, following company safety and operational standards
Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications:  

High School diploma or GED.
Must be at least 18 years of age.
Must be able to obtain credentials required as per airport or state requirements.

Physical requirements:  

Must be able to constantly lift, move up to 70 lbs; Frequently lift, move weights greater than 70 lbs; and constantly walk, stand, reach above shoulder, climb, crawl, stoop, squat, kneel and bend.

Working conditions:  

Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
Must be able and open to work in outside weather conditions which may include severe seasonal elements.
Must be able to work in an office bound environment.

"Prospect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...