Airline Customer Service Agent

March 11, 2026

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Matrix Aviation Services, an Equal Opportunity / Affirmative Action Employer, in partnership with a major Mexican International Airline, is offering immediate employment opportunities at San Jose Mineta International Airport (SJC).

We offer:

Paid training

50/50 employee parking

Accrued Paid Time Off (PTO)

Competitive hourly pay: $20.80 to $24.50

Customer Service Agent Responsibilities:

Check in and ticket passengers at the counter and gates.
Verify passenger documentation and travel eligibility.
Assign seats, issue boarding passes, and provide gate and flight information.
Accept baggage, collect applicable fees, and tag luggage accurately.
Assist guests at self-service kiosks (where applicable).
Support and guide passengers during flight delays or cancellations.
Make timely announcements regarding flight activity and gate changes.
Answer guest inquiries regarding flights, airport amenities, and general concerns.
Adhere to all uniform standards and professional conduct guidelines.
Collaborate and work efficiently in a team-based environment.
Early morning and afternoon schedules

Qualifications:

Bilingual – English & Spanish required
Ability to read, write, and speak English fluently
Must pass a 10-year federal background check and obtain an Airport SIDA badge
Authorized to work in the United States without sponsorship
At least 18 years old with a High School Diploma, GED, or 12 months of customer service experience
Competent in managing difficult or high-pressure situations
Ability to safely lift up to 70 lbs
Must be able to work flexible hours, weekends, and holidays

At Matrix Aviation Services, we've redefined the Guest Services experience. We recognize the unique opportunities presented by today's evolving service expectations and strive to exceed them at every step. We provide exciting roles that challenge your skills, reward your contributions, and support both personal and professional growth in a collaborative, dynamic environment.

Job Type: Part-time

Pay: $ $24.50 per hour

Benefits:

Paid time off
Paid training

Work Location: In person

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