Account Liaison IG Remote -MI, OH, Western PA, WV Territory

March 6, 2026

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About the position Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Responsibilities • Generating & managing patient escalation trackers for our active and pending patient population • Initiating conversations with internal operation partners on cases requiring assistance • Partner with Account Managers to track and manage Prior Auth expirations and Obtain Clinical tasks • Creating, analyzing and updating Excel spreadsheets for various scenarios • Build and sustain positive relationships with partners and the Sales team through direct and indirect communication • Understanding of how tools/applications work together-where data is coming from, how the information connects to the overall sales process • Quickly and accurately perform data entry; blogging communications, timely follow up on tasks, and files up-to-date and readily accessible • Support the Account Managers by generating patient tracker reports for top accounts to ensure all patients are receiving care without delay • Communicate information in a clear, well-organized, and professional manner • Field communications and build rapport with select providers offices, as deemed appropriate by aligned Sales Director and Account Manager Requirements • 2+ years of customer service experience and/or Sales Support • Experience reading and analyzing data • Experience working with an analyzing reports • Intermediate MS Excel experience including but not limited to creating, updating and tracking spreadsheets • Proficiency in arenaflex Word (create / edit docs) • Proficiency in Adobe • Proficiency with arenaflex Outlook (email / calendar) Nice-to-haves • 2+ years in Sales Support in the healthcare field • Experience generating and updating patient reports • Experience using several technical platforms simultaneously • Experience using arenaflex Documents and EMR systems • Solid understanding of clinical prior authorization process flow to include expirations, escalations, and changes Benefits • Comprehensive benefits package • Incentive and recognition programs • Equity stock purchase • 401k contribution Apply tot his job

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