Access Coordinator | Children, Youth and Family

March 5, 2026

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About the position

The Access Coordinator receives and coordinates all incoming referrals to Valley and manages eligibility and program screening, scheduling, and intake and registration documentation. As a community and client-facing role, the Access Coordinator ensures a high level of professionalism, coordination, and efficiency.

Responsibilities

Manages incoming referrals through telephone calls, emails, and other contact types. Gathers required information from referral sources.
Completes eligibility and program screening with referred clients; schedules intakes and follow-up appointments
Verifies insurance information and discusses funding options with clients
Coordinates with program leadership to ensure client eligibility and appropriate clinical fit
Coordinates with program staff to ensure completion of registration paperwork and any necessary documentation
Tracks program capacity and intake availability; manages program waitlists as appropriate

Requirements

High School Diploma or equivalent
Case Manager certification
CPR certification
Valley de-escalation certification
None-see Preferred Qualifications

Nice-to-haves

Bachelor's degree in social work or behavioral health
Previous social services experience

Benefits

On-Demand Pay allows access to a portion of earned wages before the usual payday.
Time off includes 15 days of annual accrued paid time off, which increases by one day with each year of service, 10 paid holidays, 2 wellness days, and paid parental leave.
Full-time and part-time (30+ hours) team members are eligible for health, dental, vision, life & disability insurance, accident, hospital indemnity, critical illness, financial protection, and pet insurance.
Your out-of-pocket medical costs of up to \$2000 for individuals and \$4000 for families may qualify for reimbursement through our Garner HRA. In addition, based on the medical plan you choose, you can utilize pre-tax dollars to pay for eligible healthcare costs with an HSA, which includes a company match of up to \$900 for individuals and \$1800 for a family.
We help our team members with tuition reimbursement, new licensure reimbursement, and career training and development. Valley also participates in Utah and federal student loan forgiveness programs.
Our discounts and perks program provides more than \$4500 in savings on everything from pizza to the zoo to movie tickets to oil changes!
401(k) retirement program allows for pre-tax and post-tax contributions and includes a company match up to 6% of your annual salary.

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