3PL Specialist, AFSI Supply Chain

February 19, 2026

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DESCRIPTION

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. As a 3PL Specialist or External Fulfillment Specialist you will be required to bridge the gap between Amazon Operations and that of the 3PL fulfillment centre.

As a 3pl Support Specialist you will be the point of contact for all Amazon departments who may have to contact the 3pl with queries from bin checks to transportation issues.

Key job responsibilities

Measure and monitor workflows, track onsite performance, of third party logistics (3PL)
Use data analysis to identify ways to optimize safety, quality and productivity
Resolution of operational problems in the flows to/from external service providers
Resolution of problems that may require working onsite as a supervisor or auditor of the operations
Acting as a point of contact through the communication between Operations and related partners, such as Supply Chain, Retail and Transportation teams.

A day in the life
You will have the opportunity to deal with daily tasks related to the 3PL's performance and will also have the chance to work on ad-hoc projects, new implementations and to draft ideas leading to optimization and streamlining.

This will often require deep dive of the issue and understanding root cause then working out best solution for resolution be it by using Amazon systems or by contacting the 3pl and asking them to support. Effective communication is essential and this can be at all levels within Amazon and the 3pl organization. This will at times include carrying out joint projects and investigations as well as carrying out training in Amazon process and use of Amazon tools.

About the team
Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.

BASIC QUALIFICATIONS

Advanced proficiency in local language in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
Relevant experience working with data analytics and using these metrics to identify problems
Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience of stakeholder management including building and maintaining professional relationships
Experience in an operational environment, such as logistics, retail, hospitality, or customer service

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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